The Hospital Group

The Hospital Group

The Hospital Group is one of the largest and one of the most well established cosmetic surgery clinics is the UK. It offers a full range of cosmetic surgery procedures and also non-surgical procedures.

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About The Hospital Group

The Hospital Group has over 20 clinics located throughout the UK and overseas, including several clinics in Ireland and Spain and one the USA. The clinic's impressive Dolan Park Hospital near Birmingham is the largest specialist plastic surgery facility in the world.

Profiles on each of the Group's cosmetic surgeons are available. You can also read about the clinic's patient before and after stories.

Clinic & Surgery Locations

The Hospital Group has surgeries and clinics located in the following regions:

North WestThe Hospital Group
North EastThe Hospital Group
Yorks & HumberThe Hospital Group
West MidlandsThe Hospital Group
East MidlandsThe Hospital Group
LondonThe Hospital Group
South EastThe Hospital Group
South WestThe Hospital Group
ScotlandThe Hospital Group
Ireland (Eire)The Hospital Group
Northern IrelandThe Hospital Group
WalesThe Hospital Group

User Reviews For The Hospital Group

Brillaint

The Hospital Group
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by Bethan

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went for my consultation at the Hospital group in Bromsgrove and saw Mr Seno. What a lovely man. my consulation was brilliant from start to finish, after going for other consults at tranform and Mya (Where I didn't get to see a surgeon unless I wanted surgery ASAP). At the hospital group Isaw a surgeon straight away. Was given all of the information, tried on sizes, was given dates - with no pushy sales peron. I am thrilled with the results and couldn't ask for a better team!

THANKS ALL!


Very happy customer

The Hospital Group
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by Danii

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Ive had my boobs done a year now and there still looking brilliant they still have sensation in them the scars are barely there and they sit in one place also they have grown a little bit 😊 i cant thank the surgeon enough mr mayo hes brilliant also the staff was very nice amd helpful i highly recommend hospital group brilliant very happy


STAY AWAY!!!!

The Hospital Group
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by Mrs Kerrie Hirst

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Breast reduction performed by Markus Forza. Appeared good guy, talked the talk!! What you would want to hear.
Oh Dear!!!!!!!!
The Leeds Clinic has a Patient Co-ordinator Lisa...basically looks the part but once money has exchanged does not give a flying frig about you....emails to prove, or rather lack of replies!!!
Had the surgery over a year ago at Dolon Park
After the surgery and my husband had left I was barely looked in on and given no help to even use the toilet, stating " we don't do hands on" I only asked for a slight hand of help with a chest that had, had major surgery and also a General Anaesthetic.
Nurses that didn't know if medication had been given, rude on duty Drs, medication plonked in front to see to yourself, not fed, they didn't even know I had left the building on discharge, oh yes that is at 7am by the way which I had not been told.
To cut a long story short......my left breast became infected....after numerous trips back to Leeds (my expense), a nurse who informed me the surgeon had used clips that were being trialled!!!!! Had indeed been used on me.I had to go back to surgery after 6 different antibiotics (at my expense), my breast ouzed and ouzed exudate.
My final outlook is one breast bigger than the other, large lumps of scar tissue, wrongly cut lines, excess skin, one big, devastating mess.
The surgeon was Markus Sforza.
The hospital had no interest or any duty of care. I could write forever about the neglect and downfall of this horrendous set up.
The complaints procedure is absolute pointless, they do't even adhere to it.
To top it all off Legal proceedings are not possible because it cant be proved the clips caused the infection. Despite Markus Sforza admitting to such and funnily once removed, cleared up.
So I will tell of my factual experiences with The Hospital Group forever to whoever will read and listen


abdominoplasty Marcus Sforza

The Hospital Group
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by Jan - Leeds

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I would just like to say how pleased I am with my abdominoplasty carried out by Marcus Sforza at Dolan Park, (the hospital group). From the consultation in Leeds, to the procedure itself and aftercare by the staff at Dolan Park I have been impressed and would not think twice to recommend. This is the second procedure I have had with THG and again I have no complaints. Mr Sforza is such a lovely man with gentle bedside manner. I am truly blessed to have the stomach I desired. After two pregnancies my stomach muscles did not perform as they should have been and no amount of exercise changes the appearance. I did not feel any pressure by Lisa, at Leeds. There was no pressure to hand over any cash on my initial consultation. She was lovely. THG certainly has grown since my first procedure 9 years ago, but I have had an enjoyable journey and thank Mr Sforza and the team from the bottom of my heart.


Gastric Band

The Hospital Group
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by Midge

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I had a gastric band fitted when I had complications the surgeon's answer and follow up care was ask your GP to have your stomach X-rayed, as he had not even been paid by the hospital group for operations he had performed. So I have been left in pain with no answers. Why are they allowed to advertise follow care when it simply doesn't exist. Please take my advise and avoid The Hospital Group.


gastric band

The Hospital Group
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by susan gould

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Your Review:I am four days post op having had a gastric band fitted at Dolan Park. I was greeted on arrival by a very proffesional woman and quickly seen by a nurse who took my bloods. I was then shown to my room which was very nice and clean. I was advised to shower and prepare for my surgery. In due course I was seen by my surgeon dr. Paul Super who was lovely and put me at ease. Shortly afterwards I was walked down to theartre by a kindly young man. I told him I was now scared. He reassured me and I was quickly joined by my anaesthetist who was also very kind and reassuring. I was next aware that I was in recovery and was accompanied by a very nice young woman who put me at ease. I was then taken back to my room where I was offered pain relief and had my obs done. The nurse expressed concern at my high blood pressure and it was checked very regularly whilst I continued to recover. My care in Dolan Park was excellent. I wanted for nothing. I left for home the following day and the very next day was called twice by a nurse to check on my progress. I missed the call because I was sleeping. I have experienced the type of pain I was told to expect and I am managing it with pain relief and light exercise as advised. I have nothing but praise for this company.


please keep well away

The Hospital Group
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by mary37

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I had breast augmentation done by these guys this year when I think of it now everything was extremely rushed and going under the knife I still wasn't sure of what size I was going to be they just want ur money they Dont care after that, 24 hours after surgery I had to be Taken back Down again due to breast really painful surgeon sorted the problem flew home, the nurses in Dolan park are extremely rude and dismissive it's a disgrace, 2 an half weeks after surgery I noticed my scar weeping I rang the clinic n they took me back to see the nurse as the surgeon wasn't around, she only spent bout 30 seconds with me n tried to tell me there was no infection she gave me an antibiotic anyway, I went home took my antibiotic n woke up d next morning with a fever I rang them again n they said I should be fine , by 8 that night I could barely walk I rang my out of hours service n they sent me straight to my local a+e by the Time I got there my scar had a hole in it and there was a serious amount of puss coming out of it , all under my arm was extremely swollen an I could barely walk, my local a+e wanted to transfer me to another hospital who deals with breasts to get the implant removed I was begging them not to , I got in contact with the hospital group n they said the surgeon said if the implant needs to come out let them take it, at this stage I was devastated, this was not an option for me , my local a+e done bloods a chest xray and swap of the ooze it came back I had sepsis and celluites , I was very I'll really high temperature they could not stabilise me for a good few hours , eventually the hospital group got back on to me and told me the surgeon is going to bring me back to Dolan park , the patient coordinator told me the surgeon was 99.9 % sure he was not going to remove d implant , under this information I decided to go back into their care , when I got to Dolan park I was told the same thing by the surgeon he was 99.9% sure he wasn't going to take d implant out , after I woke up from surgery I had neither of my implants and a drain put into my breast ,I had to stay there for a few days , the nurses were yet again dismissive and rude and to top it all off Dolan park never printed my boarding pass off properly for going home when I got to the airport the guy at the desk wanted 70 sterling for it I had no money I rang my patient coordinator and she rang the owner and I was told that I had to pay for it as it was my responsibility to print off my own boarding pass are they having a laugh , I was lying in their hospital bed devastated after a huge infection a drain in my breast extremely weak a surgical problem that lies with them and they said it's my fault I don't have my boarding pass even though the flight details were sent to the reception area of Dolan park hospital and it clearly states on the email please print off her boarding pass and a driver needs to be arranged to pick her up, the absolute cheek of them , people please keep away, they have not contacted me to see how I am ,they asked for no follow up bloods and they just don't give a [edited] , I'm 4,500 in debt n all I have to show for it is stretchy skin and 2 scars , I am mentally and physically destroyed


gastric band

The Hospital Group
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by dissatisfied

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I paid privately for a gastric band, yes they were enthusiastic to take my money, surgeon great but after care, omg, dreadful. The operators, when booking for the band fill, so so rude and once i reached my desired fill (this was after 6 months), 5 weeks later ive heard nothing from them at all. I still have another 1 and a half years of paid fills to go, should i ever need them. But aftercare, shocking, no dietician has beeen in touch since my last band fill


Awful experience with the hospital group.

The Hospital Group
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by Nida

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I have had posterior repair with doctor Nicholas Morris.
I went for consultation , all was good. Surgeon looked very good and told me what's going to happen. I told him not to tight me up as I just wanted the stitches.
Total cost was £4000. I thought all will be good as I m going private.
After the operation I felt very tight and painful.
Doctor was all professional and good.
Long story short. Now it's been 2 weeks. I have been stitched too tight and there is a big hole between my stitches.
These people are money cons. Absolute pathetic customer service.
I m in the need of seeing the doctor but doctor is no where to be found.
I have so many times to speak to the doctor but they keep saying doctor is not available. Today went for my apt , receptionist rude woman said I missed my apt. I recieved no text no call.
Was told my apt was 1:30. She said its 11:40. Completely depress.
Very careless the whole company. Couldn't careless. Doctor is too busy making money doesn't care about his patients. I m very sad and cursing myself to go with this company. Brooke is the advisor. I m writting this to help women make a good choice. Avoid this useless and unprofessional company.


Faultless from start to finish

The Hospital Group
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by Liz M

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I cannot complain at all about my experience with the Hospital Group. I had a gastric band fitted in August 2014 in Dollan a superb facility. I was welcomed there are and afforded unlimited attention from the wonderful staff each and every one of them.

I went to London for all of my band fill and was treated and welcomed as one of the family.

I have access to staff 24/7 who are all very informative.

I have already reached my goal of being a size 10 again.

I cannot praise or thank these people enough needless to say I would highly recommend the Hospital Group.

Liz


Before I got on the bed there was drips off someone else's blood on the side should never off went threw with it but was young

The Hospital Group
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by Charlene brennan

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I was so down with my weight paid for a gastric band with the hospital group had it done in Dolan park hospital before I got on the bed there was drips off someone else's blood I was scared and stupid should off walked out but ended up having it done , they never explained a lot to me when the lady was on about after the 2 years after care she diss missed it as if to say I wouldn't need it since the day I have had it done I've been sick i am now in process off getting it removed with my docter as all I do is eat get sick and have no social life I was size 16 having it done and still a 14 there after care is disgracefull they injected me 22 times to try find the port I'm disgusted


Wish I''d of had the money years ago :)

The Hospital Group
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by Jane

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I had Arm Surgery in March 2015 under the care of Dr Renato with the Hospital Group at Dolan Park.
Renato was excellent from beginning up until this day also the young girl that works alongside Renato who sorts the payments and dates etc out she is Amazing too her name is Rebecca Taylor.
I went to my Consultation and my Consultant was very very detailed on my Op,He put me at ease,explained,drew Pictures,told me of the scars and showed me on my arm exactly how long they would be.I was satisfied hence the reason I paid there and then for my OP.
I arrived at Dolan Park at 8am,greeted by pleasant staff then my nurse arrived to take me to my room.They are very clean,relaxing,My nurse explained everything I need to do to prepare for my op and to get ready.
Renato came along to see me he took Pics of my arms and then started with his pen to me that was all over my head,I have paid this guy so my trust in him was Immense.The nurses then carried on with their nursing i:e Blood Pressure,Wee sample and just making me feel as relaxed as I possibly could be.
I went down at 10.30 for my Op which was a success,back on the ward the nurses take over again for the care which was Fantastic I couldn't of asked for better care.Renato came along to see me also Rebecca with a get well card,just little touches like that make all the difference.I stayed for 2 nights with them and took there advice and "RELAXED" haha!!!
I'm now 3 weeks Post Op on the aftercare which is exactly what I am getting "Aftercare" I cannot fault my Consulant - Renato,Renato's PA (Rebecca Taylor),Nurses,The Hospital Group any member of staff that make the Hospital Group Tick.
A MASSIVE THANKYOU TO All INVOLVED IN MY JOURNEY IN HAVING SURGERY AT DOLAN PARK WITH THE HOSPITAL GROUP - GOD BLESS.


Breast augmentation

The Hospital Group
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by Michelle

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I am now 6 weeks post op from my breast enlargment at dolan park hospital through the hospital group.. Marcus sforza was my surgeon.. I cannot praise him enough.. Really lovely genuine person who cares about what you want.. His advise was perfect I was scared I was going too large and went purely on what he recommended and my breasts couldn't be more perfect! I would recomend him to anyone it's the best thing I've ever done


Dolan park THG breast aug

The Hospital Group
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by JL

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After seeing some pretty bleak reviews on THG i just wanted to leave my review. Had breast augmentstion 1st april with Dr Renato... April fools of all days but there was no fooling around. I can honestly say from the moment i had my consultation with my care co-cordinator Barbara i have recieved awesome customer service.
My care co-ordinater has been literally a phonecall/email away with any queries ive had. My inital consultation with Dr Rentao he was friendly, informative and to the point, explained the procedure even drew a diagram to explain the submuscular placement and then i went to try on some implants to gage an idea of sizing. He is professional in the respect he tells you what maximum size is recommened for your physique and understands wanting the more natural looking result. Also recommended arnica30 before and after surgery as limits the bruising.I had my pre op call off the nurse 2 weeks before to go through all medical questions and i had my admission time given to me 48hours prior which i did have to chase up.. But that was due to me being at work and them unable to contact me!

Due to the fact im young fit healthy no medical issues and im not a fan of hospitals i was admitted as a day case. I arrived at 8am was taken down to my own private room by 8.20am. Was appointed my own nurse who was lovely showed me the room, explained what i needed to do/theatre prep.. Checked my BP, temp,made sure my surgical stockings were correct fit and gave me the list of a few does and donts with regards to moving my arms pushing myself up the bed...and your also given a menu to chose your post op meal. Dr Renato came to see me check i was ok settling in my room, very friendly surgeon and smiley. Reasurred me i wouldnt be waiting to long. They get you to prepare yourself straight away for theatre then you are left to relax while yo wait. My anaesthetist came an introduced himself asked me a series of health questions checked i was ok, again a very friendly bubbly man put me straight at ease. I was then given a low down of what to expect that after my surgery i would be well monitored out of surgery and checked until ok to return to my room and there i would be checked half hourly by the nurse.
Dr Renato then returned to take pre op pictures and mark me up for surgery, chatting away asking questions about myself and told me he would see me soon.
You are walked up to the theatre introduced to the team and they talk through the proces of what their doing. Your injected with 3 liquids and before you know it your waking back up in your room!!!

Let me clarify i was in NO PAIN when i woke up just a tightness on my chest more of a heavy feeling an very sedated and my bra had been put on and a breast strap as i had 440cc unders.I came round very quickly and was ready to eat and drink after fasting i was starving. The nurses were fantastic in every half an hour as i was told checking i was ok painfree needed anything. Dr Renato came to visit me a few hours after he removed my strap and bra checked me all over then strapped me back up with my breast band an bra. Told me to keep my breast band on tight, change my bras daily no shower/bath until my 1 week post op assessment. I was swollen but it would decrease and the breast band would help this process so to keep it on firm. He then wished me well and told me he would see me for my surgical review in 3 months but the reception staff would issue my 2 checkup appointments before this.

I was allowed home around 6pm that evening once i had checked over and eaten and drank and past water. I was given medication, and post op care booklets and told any problems contact them asap.

Since being at home i can honestly say ive not been in pain but ive had moments of bad discomfort, which meds have eased off. I had them submuscular so they naturally lay higher hence the breast band and the compression on the chest with it being so tight is most definately the most uncomfortable part of the process, although it does get easier go with it. I have an hour free of it a day when i wash it but i always put it back on tightly as instructed.
Im amazed i have hardly any bruising what so ever and im not what id say tender. Theres a few areas that feel a little bruised but i feel amazing. I am swollen an my left breast is more swollen than the right but i was told its normal as both breasts heal at different rates and the breast band is reducing the swelling and pushing the implant down. Ive no irritation by my scars no weeping..... All in all considering ive had surgery i feel pretty dam good. However arm movement is pretty minimal dont force your arms to go to high it hurts an you do feel it on your chest. Also the upper back pain is probably the worst of it all as your back muscles are attached to the pec muscles as they tighten they want to throw you forward creating stress on the upper back.. It hurts but try your best to keep your posture straigh almost pushing your chest forwards and believe me after 24- hours the relief you get is fab.

Im now day 5 post BA an movements coming back in my arms, swelling is decreasing, no bruising and ive minimal discomfort more so at night and when i first wake up.
Only bad point i have to make is i was told upon checking out by the receptionist i would have a call in the next 24 hours to check my progress and the date/time for my week post checkup and after 4 days id recieved nothing. So i had to email them regarding this but i had an email back within a few hours with my appointments so issues resolved!!!

Obviously im not a surgeon but i no my body and i can tell you my bodies happy its feeling good and its looking good so far. I would highly recommend dolan park and Dr Renato... Based on my experience so far.


Good Surgeon, poor post op aftercare

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I recently had rhinoplastic, it seems the result is ggood, although it takes normally a year to see the proper result.
Although the Clinic is well located, clean and modern, I was very disappointed with the aftercare immediately after the operation.
You may think that, being a private hospital and paying so much money, you will be looked after.... Think again.
After the operation I woke up in my room, nurse came to measure blood pressure and check everything was ok. Up to here all fine.
But then I called as I had to go to the loo and couldn't go because of the drip attached to my hand and because feeling weak. The nurse asked if I could wait 5 minutes as they were doing handover. I heard them happily chatting outside but nobody came for over 20 minutes and I had to call again. The bed was badly made and sheets fell all over. I didn't want to "disturb" the nurses again and made my own bed (still with the drip stuck in my arm). Ok, after surgery you are not very hungry, but I was offered some food after about 6 hours. The food was then left on the table overnight, nobody asked how I was feeling or had any concern about me being able to eat with a dressing that was put under my nostril covering half of my upper lip.
At 6.15 am someone brought me breakfast and told me my driver was going to pick me up at 7.00 am to take me back home.
I didn't have one dedicated nurse as they promise, but had about four or five different ones making me feel I was under the care of no one in particular.
In conclusion, as long as you are happy with the procedure and the consultation with the surgeon, go for it, but don't expect a VIP treatment.


3 days post opp

The Hospital Group
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by Annmarie

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Can not recommend the hospital group enough from the start they made me feel comfortable and at ease. I am 3 days now post opp a little tender to say the least but all the staff at Dolan park could not do enough to make my stay with them as comfortable as possible! My surgeon was Marcus sforza and what a lovely man he is , he made me feel at ease and really calm. I can not recommend him enough, I know it is still early days for me but so far so good. Marcus thank you so much for giving me my new editions. I'm made up


Breast reduction

The Hospital Group
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by Leeann

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Hi my name is Leeann I had breast reduction surgery on 10/3/15 I'm three day post op so am still a bit sore but nothing major. I have been considering this surgery for years now and finally went for it , It took me a long while to pick my surgeon but I new I found him when I had my first consultation at the hospital group with dr Marcos soforza he made me feel very comfortable I told him what I wanted and he told me what he could achieve with my breast after an hour talking he told me not to jump in to it go home think about it he booked me in for another consultation for 3 week later and by then I had decided to have it done a month later I had the surgery done I can not thank dr soforza enough and all the staff at Dolan park they have all been fantastic from start to finish I highly recommend the hospital group for me the results I have achieved are amazing so far I can't wait to see them when the swelling has gone


Dentist work :(

The Hospital Group
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by left feeling very sad

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I would like to share with you all the up set that I have felt had my teeth done and all seemed ok till my caps that they had used started falling off , I called to ask for advice and was told l was no longer covered after paying 10,000 for it , I now live in sadness as the caps that i have I use super glue to keep it on how sad that a company like this can take my money but not look after me :(


Wish I hadn't bothered

The Hospital Group
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by Deb67

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6 years ago I had breast augmentation, I was very unhappy with them as they looked odd. So I went back and they redone them, They then looked even worse so went back again, they didn't want to no,
So now 5 years later £5,500 lighter I am left with odd boobs which I hate, nipples with no feeling which I was told I would get back. Husband not happy at all as I keep them covered all the time. I hate them.
Thanks hospital group
I now don't see the surgeon who did my treatment
I wonder why.


Breast uplift and enlargement

The Hospital Group
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by Sarah

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I visited the hospital group on 18 February 2015 with an overnight stay for a breast uplift and enlargement with Dr Renato Zaccheddu. The overall experience was perfect from start to finish. I had an admission time of 11am where I received a very warm welcome from staff and a visit from Dr Zaccheddu himself. Rooms were very clean and the bed was so comfortable. By 12.30pm I was in theatre and under general anaesthetic. The theatre staff were lovely and made me feel really at ease - no nerves at all!

From the minute I woke up I had a nurse to hand, whenever I needed anything nothing was too much trouble, I was even brought a cup of tea and biscuits at 2am as I couldnt sleep as I had slept during the day. I was given regular painkillers and a good supply to take home with me too. The actual pain was minimal assuring me that great care was taken whilst I was in theatre. I was discharged by midday the following day where I received a phone call to check that all was ok and a further one to book my after care appointment.

I have since had two visits in aftercare where again staff are very caring and friendly and obviously I got to see the results! I can honestly say even after just two weeks the results are amazing and Im very excited to see the final outcome! I would definately recommend Dolan Park to anybody.


Vaser Liposculpture

The Hospital Group
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by JJ62

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its been quite eye opening reading these reviews...I can't get over how many gastric bands there are.....anyway, I have no fault whatsoever with these guys. After my consultancy I came out without even having to think about it...I made my mind up in an instant. The lead up to surgery was hassle free. The hospital was first class...staff could not have been more friendly if they tried. I was operated on, cared for beautifully and driven home safely. I had my follow up to check the dressings. Healing beautifully...had a phone call follow up to check on wounds and I have unlimited email contact with the nurse. Admittedly I do not have a care coordinator but with the nurse available I don't need one. I've got my follow up with Dr Giuseppe early May and all I can say is happy days. What works for one doesn't always for another and it is unfortunate there are unhappy people on here.
Just to mention I went for a consultation with Transform and as soon as I walked out the door I knew I didn't want to go with them.
I did not have a problem with this company but clearly people must research as much as they can.


Surgery great, aftercare questionable!

The Hospital Group
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by Daisy

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Had a ba a few weeks back, everyone was lovely including the surgeon! Very clean, professional - very happy with my results. Getting an appointment for my aftercare appointments at 1,2 and 4 weeks had proved a challenge as nurses aren't always in! This problem needs to be addressed as it's not the patients fault you can't fit them in, it's yours! And your staff on the appointment line and reception line come across as rude and impatient at the fact they can't fit you in! You need to work on this as your aftercare is letting the whole service and team down which is a real shame considering what a wonderful job you did on me and what a wonderful experience I had in consultation/theatre etc.....


MR Mileto and The hospital Group

The Hospital Group
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by Ayesha mush

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Your Review: my surgeon Mr Mileto was amazing THG wear really there for me pre op and post op when I hit a problem with capsular Conpracture after the 6 months mark was told I needed revision surgery so the day after I was told this my pc had called me to book in the date for my surgery there was no fuss or trying having to fight for surgery it was all done quickly and it was all free no hidden cost . In September 2014 I got Capsular contracture again so I went to see the lovely MR D Mileto and he put my mind a ease and took the time out to make sure I understood about this problem and was told I needed revision surgery and have my old implants replaced with the Motiva brand my revision would have been free but I wanted to go bigger in the size of implants which wasn't a problem at all so I payed little bit ex within the next few days my PC had called me and booked me in with my date for revison surgery with no fuss or the dragging of the feet it was easy smooth fast ride I'm so happy that THG had my back on aftercare and revision surgery as this can be quite a stressful time for girls and was lucky to have fab cover with the THG thank you very much for everything xx


Do not use Hospital Group!!

The Hospital Group
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by Lisa

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Procedure itself at Dolan Park Hospital was fine......However my aftercare has been awful!!
I cannot make regular appointments at my local clinic as apparently there are a shortage of trained nurses.....I have had to fight and argue to get any appointments at all. Receiving snotty and rude letters from their customer services!! My operation was sold to me with a two year aftercare package and this contract has not been upheld in any way at all!!
I have since had other cosmetic procedures with another company and they cannot help me and advise me enough.....
Hospital group seriously need to look at their services and business practice!!
Disgusting!!


Really bad patient care post op.

The Hospital Group
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by Sarah

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Really disappointed with the after care that I have received from the hospital group. I was impressed with my surgeon, and cannot fault him, both with the consultation and the surgery. However, post op, the care could not have been worse. No one contacted me to tell me when to come in to get my stitches removed. After 5 days I called, and was told a nurse would call me back. No call was returned, so 8 days post op I called again and was given an appointment 3 days later. So, 11 days post surgery, I made my way to the London clinic (1 train, 2 tubes), only to be told that no appointment had been made. Complained, and finally got to see a nurse who removed my stitches. Now home, I have just found 2 stitches that the nurse has missed. This is pure negligence. Not happy. I wouldn't recommend. Look elsewhere.


Do Not use The Hospital Group

The Hospital Group
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by melissa

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I paid 5k for a gastric band and two years after care. I had my surgery at Dolan Park, the staff were rude and didn't listen me,. I was told my surgery would be in the morning and then left alone all day with no idea what was happening. They didn't come for me till after four. When I had a small last minute panic they said never mind we'll do the next person on the list first, after I'd waited all day. The next day I was told we were snowed in and my transport would not be coming until late afternoon, then not ten minutes later I'm in my pjs in bed and a man just walked in and said are you ready to go? I had two minutes to change and pack up my stuff. Then when I got to the car I had to share with a man I didn't know, but by then I felt like crap and just wanted to go home. The after care was just as bad, and I'm still paying for a band that doesn't work. After several letters and phone calls I've had no help and they say there's no record of my complaints.

To cut a long story short, do not use the hospital group.


so pleased.

The Hospital Group
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by louise howse

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I have just had a breast enlargement with the hospital group. I went to the clinic in london and my surgeon was mr. Sullamem Hussaine amf my care coordanator Brookke Lynette, i couldnt be happier with my choice or my results. Brookke was excellent she made me feel so comfertable and was not pushy at all she was so freindly, when ever i had any questions she was there email or phone and was so efficient with everything i never felt alone even when i was having doubts she made me feel confident in my decision and made me feel at ease. She was great with advice too for where to buy bras and other things i needed. When i went for my follow up appointments they reccognised me and were freindly and made sure i was happy with everything. I am so happy and couldnt fault anything from my consultation to having surgery to follow up appointments and check ups. Thank you for making me so happy and the money is worth it for the service they provide. Louise x


AWFUL AFTERCARE!!!

The Hospital Group
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by Sarah

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My mother of a certain age had a silicone face lift. From leaving the hospital they told her they would phone her in 2 days time to see how she was getting on or had any problems! No one phoned her what so ever! Very poor aftercare! So after not washing her hair for 7days and not hearing a thing from them because she had 6 staples either side of her head. My mother phoned the hospital to find out why no one had phoned her and to see when her appointment was to get the staples taken out and they said she had an appointment on that day but totally FAILED to inform her so 10 days later (2/2/15) she goes to get the staples taken out and finds out she has an infection on the left side of her head which they sent her home without antibiotics and told her to come back next week


The hospital group the worse experience !

The Hospital Group
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by Molly

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Had the most scary and disgusting experience in my
Life with the Hospital group.

At consultation the surgeon (Di Giussepi)and staff was ok
Until after I booked my surgery and paid
At hospital the nurses was very unprofessional, the after care
Was very bad. After all the results of my surgery
It's very very bad.
Went to see MR DI Giussepi the surgeon for pos
Op. he was very rude, said everything was ok with my pos surgery.
I said I was not happy with my results, but he was rude
And didn't want to know.
I'm depressed, this complete destroy my life.


Don't go near them!!!

The Hospital Group
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by Jo

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I had a rhinoplasty with The Hospital Group (surgeon Mr Paganelli) a couple of years ago. All was well until op, as soon as my cast came off I said I was unhappy with result. Surgeon started giving me steroid injections to correct it and told me he would do further surgery after 1 year. I now have uneven nostrils, tip is large and can't breathe properly through my nose! After several steroid injections which made no difference I contacted a solicitor to see what I could do. When Mr Paganelli found this out his manner changed, and not for the better. I was almost in tears by time I left clinic. Now the court has ruled in my favour and Mr Paganelli has declared himself bankrupt so he doesn't have to pay me, second time he has done this!! Hospital group never responded to my letters of complaint. And his insurance company won't pay cause he has never contacted them. Aparently the hospital group don't care if he is bankrupt so long as he has insurance, but beware cause they won't pay either!
Would never go near this company and I wish I had looked further afield before booking my surgery. I stay in scotland so wanted something nearby!


BA - Awful experience!!

The Hospital Group
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Had a BA with hospital group in April 2014. Aftercare? What aftercare!!!

I have been in pain ever since with my boobs, some days to sore to even touch them an I've just been told its ok that it is normal to be like this in the first year? I think not!!!

The surgeon had said he would correct my HIDEOUS scarring i'm left with yet there is nothing that he can do for the pain I am. Nobody has taken me seriously when gone back for my check ups as they have just LOOKED at my boobs and said they look brilliant? Guess they can feel what I'm feeling too ay?
I put in a complaint, receieved my email to say they would look into it, left it the 30 days an then called them back to hear that they have no record of my complaint.

Not only have I just wasted my time, I now have to wait longer for this problem to be resolved, and thats even if the surgeon decides he wants to do anything as he thinks the pain I am in is clearly normal?

I would NEVER EVER recommend hospital group to ANYONE.


One stitch face lift and fat transfer

The Hospital Group
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by Judy

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Total waste of money. Totally misled by the practice was told it would last for 12/18 months then it would be redone free of charge. It lasted 8 months and when it came to the redo I had to pay again. It's a pointless over priced procedure and does not work. Other surgeons in the practices state the results are inadequate and poor and don't offer the service so why does the hospital group offer something not supported by all the surgeons. The hospital group took 3334 then a further 500 for a procedure that lasted 8 months then refused to correct the procedure when the surgeon left the practice. Beware if a surgeon leaves the practice the hospital group will not support corrective surgery. The one stitch face lift and fat transfer did not work and the surgeon left and the hospital group are doing nothing to get my face corrected free of charge or refunding me. This could happened with any procedure if your surgeon leaves.


Fantastic results

The Hospital Group
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by Lisa

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I had a fantastic experience with THG from the moment I met Mr F Mayo to my review. I had my consultation and although I've always been worried about cosmetic surgery he put me at ease. We researched his history and previous work and felt confident about having the procedure. The only negative thing I can report is the hour it takes to get admitted. After that I was treated like an important customer. I hate needles but the anaesthetist was great. I didn't even know the needle had gone in. The hospital care is second to none; the NHS have a lot to live up to.

I've read bad reviews about THG however I received nothing but the best. The nursing staff are great, caring and sympathetic. After all I put myself in the painful post op situation! They just can't do enough
The after in the clinic was ok too. I am so glad I chose THG and I'm extremely happy with the end result. My friends, family me and my partner love my new look.

I really liked Federico Mayo, my surgeon, so I'm having a tummy tuck with him next
Thank you to everyone at THG for making this procedure a huge success for me <3


THG are highly recommended

The Hospital Group
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by Lisa

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Just today I left THG after having a tummy tuck and once again I had a great experience. I can't say yet how successful it's been however the experience has been wonderful
My surgeon Mr Mayo is just lovely, very assuring and leaves me filled with confidence

I have no doubt that the endcresultvwill be as successful as my breastvsurgery in April
The hospital staff are brilliant too and the care they give is second to none. So compassionate and sympathetic, nothing is too much trouble. They obviously do a good induction in customer service because I was treated like a VIP

Thank you to everyone that made my stay comfortable and pain free. I will always recommend THG


liposuction to stomach and back

The Hospital Group
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by Fatima

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I had this procedure done 4th August 2014 and i am still fighting to have a check up with the surgeon Mr Gisseppi.. Although he is good, there is no proper aftercare after seeing the nurse.
The team in london are not very helpful.
The procedure cost me almost 6000.00 which should be comprehensive.
This company/hospital was recommened by a cosmetic/health magazine.
I think that their aftercare service is very poor.
Aftercare is just as important to me and everyone when having these procedures, which they fail to recognise.


Gastric band at Dolan park

The Hospital Group
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by Elle

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After reading a few reviews on here 3 days before my op I was absolutely terrified and so put off but now I genuinely can say nothing wrong about my experience at Dolan park, it was spotless, the nurses were lovely caring and helpful, I met my surgeon Dr super only briefly and he was lovely too although I did get the impression he was rushing a bit and his surgery list which the nurses told me should last until at least 5 pm he confidently told me he would be finished by 3 which I didn't find very reassuring.... Initially I was scheduled last for surgery that day there were 8 patients before me and told my op wouldn't be until 4-5 pm but I explained that the wait would increase my anxiety and they kindly spoke to Paul super and he agreed to move me up. The staff at Dolan were amazing every single one of them. I was in slight pain but the pain relief practically took it away, they planned to send me home with just paracetamol but when I requested stronger they obliged... Time will tell How good the aftercare is but within 3 days I'd received 3 calls... 2 to see how I am and one to arrange my first fill which is in January so to be fair so far so good I really hope I continue to think this Xx Forgot to add I got conflicting info from my consultation and from my surgeon, when discussing pregnancy after gastric band my consultant said I would only need fluid removing if I had morning sickness my surgeon said I needed it anyway because I would want to eat more due to hormones making me want to eat more and to ensure we got adequate nutritional intake. Also I was terrified of being sick after my band which my consultant explained could cause slippage and was caused by me eating too much... My surgeon explained that vomiting is dangerous when CAUSED by the band and is a sign that something is wrong and needs seeing to... Basically my consultant made out that any problem caused would be my fault but although my surgeon agreed with that he said that some were unlucky and things can happen even if you follow all the rules.... Stupid of me I know not to fully read up before it was too late but I really did think I could prevent everything going wrong as that's how it was made out to me in my consultation... I don't think I would have been as ready to have the op if I knew otherwise... I'm 7 days in and constantly worrying


my gastric band surgery

The Hospital Group
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by geraldine mcguigan

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Hi there, I had my gastric band done on the 9th November 2014 at the hospital group in Birmingham I would like to say it was a fantastic hospital from the start to finish. My surgeon was Mr Paul Super one of the nicest helpful non judgemental doctors a have ever came across who done a fantastic job I could not recommend him enough am waiting to get my fill on 7th January looking forward to starting my next chapter in my life were my weight doesn't hold me back anymore, so if you are worrying about things a hope this gives you a little help thanks for reading

Geraldine mcguigan xx


Be very careful

The Hospital Group
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After my consultation for cosmetic dentistry I was advised I was a suitable candidate for Invisilign. I was told I could have ceramic braces fitted almost straight away aswel and was swayed by them telling me I could have the perfect smile in just 6 months!! This made me unsure due to how quickly they could be fitted without having any moulds etc taken. I took further advice from an orthodontist and found I was not suitable for Invisalign and I required a lot more intervention than I was lead to believe by the hospital group. I was going to be charged a lot more for the treatment too. My advice would be to visit as many orthodontists as possible and research as I can't help but think had I gone with the hospital group advice the probably worse state my teeth would be. I found them very money orientated once I had my consultation I was hounded by the care co ordinate she kept telling my if I didn't make my mind up soon I would lose the deal they had apparently given me. Seems like they just want numbers in and have no real care for your results.


Poor customer service with false information at The Hospital Group

The Hospital Group
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by Mr B Stratton

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The Hospital Group has been part of my life for 8 months now and I have reputably been told the Hospital Group are with you on that journey however what they fail to tell you is that the journey is more of a test of stamina like hiking the Rockies in America and that's just to get an appointment for band fills.

I sat in the Glasgow Clinic of the Hospital Group for 2 hours listening to customers complaining about trying to get appointments and after this put my complaint in writing only to still be waiting on a reply but like the appointments nothing no reply and no further forward.

I am today writing again and yes this will be recorded delivery like the last one and will be needing further Hospital Group treatment for the shock if they even reply.

Please ask the questions get those answers in writing if they wont put them in writing stay well clear.

Customer service at the Hospital Group is a joke after they have taken your payment, ask how long between band fills ask how long it should reasonably take to get an appointment for the band fill and if they say is should be every 3 or 4 weeks between fills add 4 to 5 weeks they do this so that they can add extra as you only have a 6 month window before other charges apply like money for x-rays to see if the band has moved 500 not covered in your payment consultation with surgeon 500 not included in your payment only to find out your band is fine and they have been putting in to small amounts to even make a difference.
I have been reliably informed from 2 of there own staff the optimal point of any band fill is 12.5ml now 10 months later and im on 11 and still putting on weight.

Before you ask yourself the question yes I explicitly watch what I am eating so much so that I took my meal plan in for the previous month to be praised by the very people filling the band.

Customer complaints Watchdog here I come as I can no longer wait on The Hospital Group reply to my complaints.

This letter is a warning to those out there ask the questions get the answers in writing and if the answer is everyone is different yes they are but they have not answered the exact question you have asked.


Warning!!

The Hospital Group
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by Saturdaygirl

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After 3 years and 4 operations with the hospital group I am left completely disfigured and have suffered stress and depression because of putting my trust in surgeons from this company.
My story is too long, but I have suffered and lost 3 precious years having surgery and recovering,with terrible results each time , that I now have to wait a long time before I can have any corrective surgery with another surgeon (and not with the hospital group I may add!!)
The decisions their surgeons have made with me have been completely wrong and I would never let a surgeon from this company ever touch me again.
Please avoid at any cost.


breast revision

The Hospital Group
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by ravonne

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hi i had breast enlargement 3 years ago i developed capsular and had revision surgery 1 year later surgeon great marcos did this straight away and i didnt have to pay again as my gaurantee was still valid . 1 year later from revision surgery i am in the process of contacting hospital group again as i think i have capsular again in same breast .marcos told me my gaurantee started again when they put new implant in for revision surgery .so hopefully i am covered for next op to correct capaular again. will let you know how i get on but my experiance so far with aftercare has been great.and with surgeon.


Waste of time

The Hospital Group
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by Hilton

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After a lot of research, I booked an appointment with the Hospital group. I was chased by email, text and phone by Athalie to ensure I kept my appointment.

After completing the forms and sitting in the waiting room for over an hour, I was told that there was a delay and that I would only be seen in another two hours time.

I don't know who they think they are, but if they see fit to treat their patients, who are being expected to pay considerable amounts of money for their services, as cattle, then I'm only too glad that I didn't go any further.


Go for it !

The Hospital Group
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by Leso

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I'm a woman of a certain age & thought I was too old to have my uplift & breast augmentation , but after feeling like I wasn't a real woman on my holidays , my clothes never fitted me etc , I decided to go for it ! , Marcos was my surgeon , & I cannot fault him or any-one else who has been involved in my care ( to which wasn't easy due to no fault of there's or mine ) Marcos was a gent ! , I've had nothing but care & concern from every-one , I have no regrets , girls don't wait as long as I did ! Go for it with the hospital group ! Your in safe hands !


Lipo

The Hospital Group
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by Em

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After having liposuction yesterday afternoon on 4 areas, I can't thank dolan park hospital enough. They were brilliant from start to finish, so kind and gentle. Such amazing doctors and nurses who looked after me to an excellent standard. I would definitely recommend this hospital in Birmingham to anyone. I'm now waiting for my driver to take me home back in London, where I can finish recovery at home.
Thankyou all so much dolan park. X


Do Not Use The Hopsital Group - Awful Place, Awful People, Awful Experience

The Hospital Group
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by Unhappy

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I got my nose done in 2012 after many years of plucking up the courage to finally get it done. I had a bump in the middle of my nose and wanted this straighted out so my surgen, Mr Mouallem told me he would break my nose, remove the bump and do a slight lift on the tip of my nose. I was happy with the way he was showing me and within 3 weeks I had my operation done.

After 7 days of having my cast on I finally went back to get the cast removed, I was so excited to see my new nose but got the worst shock I think I could ever imagine! I now have one nostril higher than the other one and my side profile is worse than before. I have never been so unhappy than I am now with how I look and this was meant to be the complete opposite.

I went back to my surgeon 2 weeks later to discuss how the end of my nose looked and the nostril for him to tell me this was nature and would correct itself. As I was no cosmetic expert I trusted him. I then went back after 6 months with the same problem and this still not correcting itself for Mr Mouallem to tell me he would correct this but could not do so until 1 year after surgery due to the swelling. Another 6 months passed and my nose was still the way it looked when the cast came off. I booked my 1 year consultation to be told that Mr Mouallem was no longer with the Company and that another surgeon (Mr Sforza) was taking his patients on. Mr Sforza agreed to re-do my nose but would need to get this cleared by the Head office of the Hospital Group.

2 years later I am still waiting for this to be sorted, the aftercase is shocking, they do not care about their patients. Once they have your money they will do a terrible job and run!!! I have now had to get a solicitor involved as they are now claiming this is not their responsibility that my surgeon has left and they will not give me my money back due to the Surgeon being self employed!

Aftercare staff are rude, my complaint took 18months for them to even come back to me to then tell me they are not liable!

The Hopsital Group are a disgrace, I can not believe they are still open and have not yet been shut down!!

Please please please avoid this place at all costs!!

I am now left with an uneven nose and i also have a stitch still left in from my surgery two years ago which is causing a hideous smell in my left nostril and weaping.


Everything was great until after the op...

The Hospital Group
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by EC

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I am 7 days post op BA and to be honest pretty peeved off with the aftercare- once again. This is my second procedure with THG and really I should have learnt my lesson the first time.

A year ago I had a rhino-septoplasty with Paganelli. Hes a great surgeon and I am really very happy with the result. However, following the op no one called me to go back to the London clinic and get my stitches taken out. I had to call myself on the 6th day and couldn't be seen until after 10 days (should have been no more than 7) so as you can imagine, cutting the stitches out of my healed nostrils was extremely painful. Then I was told I would be contacted for another follow up appointment 6 months later to check progress. No one contacted me. I complained and they apologised and blamed it on the fact that my care coordinator had left the company and left all her patients' files in a mess. I couldn't be bothered to argue.

So for some reason I returned to THG for lip fillers over the next year and decided to book a consultation with Paganelli for a breast augmentation. Ive gone from a small 32A to (i think) a 32D- I'm only 7 days post op so not really sure yet. So before the surgery my car coordinator was very helpful, until she decided to go on holiday the week before and didnt let me know. So I'd been trying to contact her re changing implant size and had no reply. I called the clinic and was passed around for 40 mins before someone could help me- ridiculous!! So i stuck with the same surgeon- he was brilliant & i cant fault him (A Paganelli). But once again no one called me for the follow up appointment at the london clinic to have my wounds looked at. So I called and made my own appointment, which was cancelled on the day because the ONE nurse called in sick. So I've been at home for one week, ready to get out & about but unable to properly shower and wash my hair (sorry) and now my weekend plans have been ruined. Another depressing 2 days stuck in my house.

THG- very unorganised. The surgeon i cannot fault- well done Paganelli. But THG are useless. The only thing I got out of them was a discount for being a returning customer. I'd rather have paid the full amount and gone elsewhere with organised after care.


Great service, great results, great aftercare

The Hospital Group
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I've read some terrible reviews of The Hospital Group, so I thought I'd share my experience.

I had a big operation - a full tummy tuck with muscle repair and breast uplift (no implants), all at the same time. This was due to being left with massive amounts of loose skin due to huge weight loss.

Before I chose The Hospital Group I had numerous consultations with other surgeons (including one top "celebrity" surgeon who was quite rude!) and I went with THG in the end because I just had such a good vibe about them. My surgeon was Mr Sulaiman.

Before the surgery, I had lots of questions and had to move the surgery date as well due to circumstances in my own life. At all times I was able to get hold of my patient care co-ordinator (even on Sundays) and I went in several times to the London clinic and always was seen by either my surgeon or a nurse or patient care co-ordinator to answer all questions.

Once in Dolan Park, my surgery went smoothly. The nurses were great, even when I was in a lot of pain and had a panic attack and started crying, the nurses sat with me and held my hand til I calmed down and the pain relief kicked in. I didn't feel like eating anything so they kept bringing me ice cream.

After I went home, the London clinic called me to check in the next day, and in the weeks following the surgery, I saw the nurse regularly, I also spoke to her several times on the phone as I had various questions as I healed. I'm surprised to see that aftercare is often reviewed as being bad, I thought my aftercare was fabulous!

18 months after my surgery, I had a small scar revision op as there was a "dog ear" on the end of my TT scar. My surgeon did the scar revision totally free of charge as detailed in my aftercare package. Once again, my experience was great at Dolan Park, the nurses were lovely and remembered me from last time too which made me feel even calmer.

Everytime I've visited the London clinic, everyone has been lovely, friendly and always remember me which makes it feel like a really personal service even though its a big company.

The only fault I've found with THG is that they seem to have quite a high staff turnover - my original patient co-ordinator and the clinic nurse I dealt with regularly are both no longer there. But everyone is lovely so that's really minor.

Highly recommended.


awful at hospital group

The Hospital Group
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by Mariemadonna Roxanne Collins

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They didnt explain the procedure properly .the hospital was noisey and the food was awful.the end result isnt what i expected and its been 8 months at not one person has rang to check.they just grab your money and go.dont go to hosital group.transform are a far better hospital.i would never recomend hospital group it very extremly stressing and I feeli wasnt looked after at all.


reseption lady

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Had a call from birmingham hospital group . The so called lady spoke to be really bad and her tone towards me . Ive had 3 ops and they all gone wrong . Because i didnt want anymore she spoke to me really bad . My choice if i dont want treatment you can not bully me . Horrible place avoid !!!!


What a wonderful place

The Hospital Group
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by Cassie1991

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I'm currently led in the hospital bed in a lot of pain after my gastric band, im 22 with 2 children at home I came here upset and worried and I can honestly say everyone I met was wonderful. I was waited on hand and foot nothing was to much bother they made me feel right at ease. Was so worried but can honestly say best hospital experience ever ! People moaned about waiting times but think they think because you pay privet everything's quick, the previous patients couldn't be discharged for being poorly that's all and delayed us by 4 hours. Would defiantly recommend do not listen to the bad reviews !! This place is amazing


Gastric Band was the best thing I have ever done.

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I had a band fitted in May 2014. From the consulation, operation to weight loss and present day. I cannot fault a thing.Everyone has been lobely and helpful. I weighed 15st 2lbs before the op. BMI of 38.The surgery was a little uncomfortable afterwards. Wind pains mainly. Tip:- take a Hot Water Bottle into hospital.It really helped. Was on a liquid diet for 2 weeks then mushy food for 2 weeks. Wasnt too bad. Now on normal food. 12 weeks later and still ok. 2 stone lost and really pleases about that. Feel better. Got a bit more to go. I can eat anything. The only thing I have trouble with is bread. I really hurts. You will learn that you have to eat slowly. Food will get stuck and this really is painful. I do go out for meals and drink wine. This is ok, but the portions are alot smaller. I have has 2 band fills, Doesnt hurt.Although the last one was a bit of a drama. Had 6mls in and I couldnt swallow. The took out 1ml straight away and all was fine.I would recommend The Hospital Group and also Gastric Band Surgery, Best thing I have ever done. Good Luck and I hope this info helps.


Gastric Band Aftercare

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appalling aftercare from The Hospital Group after a gastric band.
My band was fitted with no problems, if with very little consultation.
The first four 'fills' were ok too.
The fifth, however was very different.
The 'competent technician' was clearly distressed, tired and emotional. She informed me there had been a family incident the night before that had resulted in her having no sleep and being very distracted. Stupidly, I didn't cancel the 'fill', but, in my defence, I had to travel well over a hundred miles, with a five hour round trip, and taken a full day off work.
The fill went almost as usual, although with the technician's hands were shaking visibly.
Within ten minutes of the journey home I knew something was wrong. I started feeling hungry!!! This had never happened after a fill.
Long story short, she had punctured the port or tubing, and the liquid had leaked, giving no restriction at all. I could immediately eat massive amounts again.
I contacted The Hospital Group to tell them and then the fun began.
I was within the six month surgical cover period.
Realising this could happen again, and the shock I received at the response from themselves (not interested) I decided I wanted the band removing and a refund, as the technician should never have been working that day.
Then the fun began.
They have no intention of refunding.
They will remove or repair the band.

It has already cost me approx 1000 in trips to the nearest clinic that does 'fills', taking into account petrol, parking and time off work. In addition was the cost of the band, my consultation costs and my husbands hotel costs to be there. This was all lost in one moment when a shaking hand pushed a needle into me!!!

This happened in May. I'm slowly regaining weight, I'm suffering depression, and am increasingly distressed.

These technicians are NOT NURSES.
Neither are the ladies on the wards before and after the operation, which in retrospect, I should have realised.

I can't afford legal help, my physical and mental health is deteriorating, and The Hospital Group continue to count their coffers.

PLEASE BEWARE.CHECK ALL PERSONNEL QUALIFICATIONS.

Also ask who the governing body is for each section of staff.


Waste of time

The Hospital Group
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by Jasmine

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Dolan at Bromsgove. In spite of my 12noon appt I was still waiting at 12.50 but unfortunately for them it gave me time to watch their promo TV screen. The sight of those z list celebs Amy Childs and Joey Essex as examples of their work sent me racing to the exit without being seen. I later sent an email to them voicing my annoyance at being kept waiting and also my reason for fleeing. Needless to say I haven't had a reply. If you're thinking of going for a consultation - DON'T


Very disappointing

The Hospital Group
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by Laura

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I had my augmentation done with Mr Mario Russo - He put gigantic breast implants in my very tiny frame...I am still trying to understand why a qualified surgeon would do such a thing - especially on someone who is a first timer and unsure of what to expect. Always start with a decent size for the persons frame and if she needs a bigger size she can decide. So this was bad...Because the size was so immense I am in constant discomfort, I feel embarassed, clothes dont fit, I have night sweats now, I cannot sleep well,and my scars are awful because they were not able to heal well due to the pressure applied because of huge implants so they really stand out and are really thick. I have also in recent months developed intense anxiety syndrome and depression.

Seven months down the line after Breast implants with The Hospital Group - I went for a consultation with Mario Russo and was in floods of tears to which
he did not respond to sympathetically but handled my complaints with a blase indifferent composure with smiles and a condescending manner.
I basically would like the whole procedure reversed - I need breast implant removal and do not want to have anything to do with surgery ever again!

I am supposed to be under warranty and the fact that I am unhappy and I have huge scars and the size is awful and the breasts do not sit well but just project awkwardly from my tiny frame....leaves me with tears almost every day recently. Thank you very much The Hospital Group for Nothing... I was hoping patient care would be better but they are heartless and ruthless.

I have slowly begun searching for kinder, compassionate down to earth surgeons to carry out my implant removal .

I am an unfortunate person to have dealt with The Hospital Group - they are up their own asses with celebrity review cr*p and really dont deliver as a proper surgery do... Its more about being flash and polished as supposed to the real nuts and bolts of what being a Cosmetic Company should involve. I dont feel cared for, neither have I been offered any kind of assistance. All they want is your money and heaps of it....
So unhappy.
I have really learnt that "ALL THAT GLITTERS IS NOT GOLD"


Gastric lap band dolan park

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I had the initial consulation on the 18th june, had the procedure yesterday, and came home today. Julie Tedder (nurse on consultation) was excellent, she answered all questions, and did not hurry the appointment at all. She also kept in touch after. My surgeon Mr El-Hassani will not win any personality contests, but he is a great surgeon. The facilities and level of care at Dolan Park were second to none. The room was spotless and comfortable, and the nurses and clinical staff excellent. I am ALWAYS sick after a general, but the anti nausea meds they gave meant I didn't vomit at all. I was super tired afterwards, and the nurses took great care of me. My level f pain has been low. I havent taken any additional medcation for pain post op at all. I am a bit uncomfortable, and am bloated, but less than i expected. I'm due for my first fill in August so have no restriction at the moment. I am on liquids for 2 weeks, so am expecting to feel a bit hungry... I don't at the moment though. On he whole I've been impressed, and would recommend :-)


THE HOSPITAL GROUP IS A SCAM!! THEY TOOK MY MONEY THEN IGNORED MY CALLS

The Hospital Group
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I had my consultation on the 29/5/2014, and paid for my surgical procedure on the day; on the understanding that I could take advantage of the cooling off period,- If you change your mind for whatever reason within 5 days of your consultation, you get an obligated refund.

My surgery was booked for the following Monday as a 'last minute slot' they had left over as someone had cancelled;- the surgeon impressed upon me that he wouldn't be in London again for the next few months.. so feeling comforted with the thought of a refund if I did change my mind within 5 days, I paid the full amount.

As soon as the transaction had processed, I noticed that another girl came out saying that she was feeling lucky, as she had booked the last slot on Monday too.. and a few minutes later another one.. and another... it all started to look a little too coincidental.

As soon as I got home, I emailed my Patient Co-ordinator, Claire, to say that I wasn't happy with being lured out of my money with the promise of 'a cancellation slot' which 'co-incidentally' I seemed to share with several other girls, and that I wished to have my money refunded as per the T & C and '5 day cooling off period'. I waited until the next day, but got no response.

The issue with this 'Cancellation slot' was that I booked on the Thursday, but my Patient co-ordinator failed to inform me that she didn't work weekends and was 'off' on Friday, so there was nobody for me to contact to tell them that I wanted to cancel the procedure,- everyone simply kept saying that they couldn't help and that my Patient co-ordinator should deal with it!

Worse than that, the hospital where I was booked in, called me the day after my consultation to say very abruptly, that I couldn't cancel the operation now without my Patent Co-ordinator's confirmation, and if I didn't go through with the procedure, I would loose the entire amount I'd paid:- £3000!!!

Eventually after a couple of days of continuous emailing and calling, and threatening legal action, I finally got a response saying that my Refund had been 'confirmed'.. I waited a week, but still no money had been refunded.. So I emailed a further 2 times and eventually got an email telling me to call a number for the 'Accounts department' (0121 445 XXXX) [number hidden by Editor] which it turns out is just a random homeowner's phone number!!

It has now been over a month since I paid in my money, I've had no contact from anyone after that short, five worded email, despite me leaving several more,- and the ridiculous part is;- if I want to make a complaint, it must be made through my 'Patient Co-ordinator' .. who won't speak to me! What a joke!

The staff are rude and only seem to be interested in making their quota;- If you ask me, this company is nothing but a complete SCAM!

I would NEVER recommend them to anyone I know.


So happy!

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I recently had breast enlargement with uplift with The hospital Group. My friend recommended them to me and I had surgery with Mr Seno and he has worked miracles! I am so happy with the result and anyone considering surgery should choose this surgeon. At the hospital he was so caring and I had my check up with him today and told him to show my pictures to anyone considering this surgery. I am now looking at having my nose done with Mr Seno, he showed me an image of what it could look like and was amazing!


Over the moon with my results

The Hospital Group
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by Princessgem

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I had a breast enlargement done with Marcos Sforza 2nd April 2014. I had consultations with 5 different surgeons and Marcos stood out a mile. Very knowledgable on the procedure really knows his stuff and put me at ease answering all my questions thoroughly, never felt rushed , knew from the offset I could trust him. Lisa Cane was my PCC and she's excellent , I sent her so many texts umming and ahhing and never felt like I was being a pain (which I was ha!) Lisa answered everything I wanted to know quickly and efficiently.
Dolan Park is a lovely hospital, all the staff were pleasant with me. I am now 3 months post op and couldn't be happier!! Will definitely return to Marcos when I need more surgery in a good few years time . Over the moon with everything the best thing I have ever done ! xx


Rhino/septoplasty experience

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I wanted to take some time to write this review because I think it's good to write positive comments when you have a good experience. When deciding I wanted to finally go ahead with rhinoplasty/septoplasty after many years of wanting it done I did kind of rush in and booked with the first consultation I had which was at the hospital group. I paid up got it booked and then I decided to read reviews on the hospital group and dolan park. Now as you can imagine it totally freaked out because there are soooo many bad reviews and then I honestly thought I've made a mistake and why didn't I do this before paying the money! The reviews got to me that much I very nearly backed out and was going to lose half of my money. However after much reassurance from friends and family I decided to just go for it and I'm so happy I did! I can't praise all the staff at dolan park enough they really looked after me and were lovely, I only had my cast off yesterday but I'm so pleased already it's swollen but looks so much better, it's probably not perfect but I don't think there is such a thing as a perfect nose! I hope this helps people on making there decision where to go, I'm sure people have bad experiences wherever you go but I can safely say I had a good one


4 weeks after Gastric Band

The Hospital Group
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by Lel s

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I am 4 week post gastric band surgery which I had done at Dolan Park Hospital. From my first consultation in London to now, I can not fault anything. I had the surgery and spend 2 nights in hospital. The staff at Dolan Park are lovely and really helpful. The only pain I had was the trapped wind in shoulder. OMG this is agony. 3 days after surgery the nurse phoned and then the dietian, to see how I was. I was on liquid diet for 2 weeks and now on mashed food which I finish tomorrow. I have my first band fill in just over a week. Bit nervous. I weighed before surgery 15st 1lbs and now weigh 13st 8lb. I have dropped to dress size 16 from size 20. Although I did buy a dress yesterday which was size 14. I nearly cried. I feel great and have seemed to gained confidence. Having a Gastric Band is a personal choice for personal reasons, But I would recommend it.


The bad reviews scared me! THG

The Hospital Group
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by Gastric band patient

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Hi the bad reviews id read scared me. I am already fearful of hospitals and very Squemish.
I have nothing to compare to as I've never been hospitalised however I have no complaints at all, the team of theatre staff were very professional and the nurses were good too. I felt I could have been informed a bit more on procedures and times for surgery etc but other than this no complaints. The hospital itself was clean and welcoming. The scars are not too bad at all and already healing well, my surgeon , Dr Super was pleased with the 'text book' operation but the other surgeon or man in the theatre that took me in, strapped me into the table and was there when I woke was excellent along with the anesthetiogist. I didn't actually see the surgeon in there only later on when I was back in my hospital room recovering. My op was just yesterday but no complaints so far!


A wasted morning

The Hospital Group
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by Cambridge mummy

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This morning I had an 11.15 appointment with Mr. Giuseppe at the Cambridge hospital. An hour and a half later I was still in the waiting room and realised that there were still 2 patients ahead of me and appointments were taking 45 mins. to 1 hour each. I walked out. In all the time I was waiting there had been no apologies, explanations or updates. I called my 'patient care co-ordinator' when I got home, and her attitude indicated to me that this sort of wait is very normal and I should really expect to devote most of the day to it. I disagreed and told her that lateness with no explanation is rude in any circumstances, at which point she became very patronising, finishing with the words 'I'm sure you feel better now you've got this off your chest'. No, frankly, I don't. My wasted morning has put me off the hospital group - frankly it's not a very professional way to run a clinic and doesn't exactly fill me with confidence.


DO NOT GO WITH HOSPITAL GROUP. HIGHLY RECOMMEND TRANSFORM AND HARLEY STREET👍❤️

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Hospital have done nothing but give me bad service and treatment...

Have since corrected my problem with extra expense but highly recommend Transform, chosen very carefully over a period of 6mths after visiting many clinics.

Many of my friends have had great treatment at Harley however can be a little more pricey.

Please do your research and take time to think about the treatment your wanting to have done.

Do not be a victim... Surgery is a big deal and so is you money.


Gastric band at hospital group

The Hospital Group
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by Jen

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I'm so surprised to be reading such bad reviews about people who have underwent surgery at Dolan Park. I had a gastic band fitted 6 weeks ago and I can't do anything apart for praise my whole experience. My surgeon, Mr Super, was fantastic and I've had no complications. Wounds have healed and I am only left with small neat scars which I know will fade in no time. My aftercare so far has been brilliant, dieticians at the end of the phone when needed and the nurse who gave me my first band fill. On the day of my operation I was 16st 10 and 6 weeks down the line I am now 14st 12. Best decision of my life!


dont go to them

The Hospital Group
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by Kelso

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Please stay away from the hospital group. I had no after care.they are so rude.i had implants by them and had capsular contracture which is so painful and time and time I went back a they did nothing. The pain got so bad I ended up going to the nhs who had to take implants out and capsules. STAY AWAY.X


Abattoir

The Hospital Group
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by carey

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Horrendous results no aftercare surgeons at dolan park should be arrested for the work they carry out can't believe this company getting away with slaughtering people. TO BE AVOIDED.


The worst Company EVER!!!

The Hospital Group
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by Miss Bush

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Please please please research other clinics and do your research before going ahead/ paying for any surgery specially with this BAD run company. The Hospital group do not care for there patients and honestly just take your money. If your surgery goes well and your after care, then you are very lucky!!! After having surgery done with hospital group I am now having to pay nearly £10,000 to correct the fault of what has happen. Hospital group staff are RUDE, unhelpful and very rush with the way they work. Now I am paying the price! Believe me the only appealing thing about this company is it's prices and trust me when I say that you could be out of pocket in the long run. Be aware and be safe. Xx


Leak in gastric band poor poor aftercare

The Hospital Group
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by Ali

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I had a band fitted in August 2012 it was fine the first year however I have now been told there is a leak. The hospital group want £500 for an X-ray, fortunately my gp sent me urgently for barium meal and I've been told yes there is a leak but band was not fitted properly and needs to be taken out urgently. The hospital group do not care do not return calls put unqualified people on the telephone and basically couldn't give a dam.

This group is an absolute disgrace, please please do not use them and go to someone reputablr


Love my new breasts!

The Hospital Group
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by MelissaJ

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I went to The Hospital Group clinic in Manchester for my initial consultation and decided to proceed with breast enlargement surgery. The whole experience has been fantastic, my surgeon Marcos Sforza has been billiant throughout. Although he seems very quiet he definitely knows best and is very calming and reassuring.

The Dolan Park Hospital is lovely and clean, the nurses are really friendly and down to Earth. I have had no problems with follow-up appointments and being 6 weeks post-op now, there is always a nurse/advisor on the other end of the phone to answer any questions or queries which I have. I would definitely recommend THG and only wish I had had the surgery sooner! Mr Sforza and The Hospital Group have done a fantastic job. Thankyou!


Avoid this company they are rubbish

The Hospital Group
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by Eye spy

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I want to take a few minutes to write a review on my experience.

I called The Hospital Group, I spoke to sales, I explained that I would like my surgery on a certain date. I was told to go to a consultation and then I could have the surgery on the date I had asked for.

I arrived in Brentwood (Amy Childs Salon) for my appointment, I dragged my 1 & 2 year old with me and even got my sister to book the day off work to meet me there to help with the children.

I walked in and spoke with a lady that I thought worked for Amy Child. I then later found out that she was Sally my co-ordinator. She never bothered to introduce herself, which I found rude.

She then told me that I couldn't have surgery on the date I had chosen. I hadn't even meet the surgeon at this point. So now I'm disappointed!

I meet with the surgeon,Mario Russo, he seemed a nice guy and I quite like him. He told me I would need an uplift as well as an enlargement. To my horror the price from £4,200 had now jumped to £6,595 plus £220 for transport. I got told by sales that transport was included. So that was the second time I was mislead by sales. The third was I got told that I would have a choice of implants. This was wrong again.

I spoke with Sally and told her what I got told, she had a very bad attitude, defended the company, all I wanted was an apology that I had been mislead.

She then said to me well what do you want me to do about it. She tried to patronise me by calling me Honey.

To cut the story short things happen for a reason, I contacted another surgeon, went for a consultation, it turns out I DONT NEED AN UPLIFT AND THEY BUMPED UP THE PRICE BY 2K!!!

I would stay clear of this company, if your lucky enough to get a good surgeon the after care will be rubbish!


BEWARNED

The Hospital Group
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by kasa

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I under went breast augmentation and am very unhappy with results and got infection the aftercare is horrendous dolan park should be closed down.. Full stop


unprofessional Inexperience butchers no aftercare

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Had surgery with hassan suliaman asked for small bump reduction ended up getting full rhinoplasty and a very bad one at that nostrils uneven and stretched,too much cartilage removed had two consultations with the man and he didn't listening to a word I said told him I like my nose otherwise was just a small change he's clearly insane worst experience and biggest mistake of my life I was butchered he's a dangerous crazy little individual .I urge people to run a mile stay clear of this company they take your money,dignity,confidence I'm a shell of a person today because of what i went through with these people .STAY CLEAR


Gastric Band Surgery

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by oldnbaggy

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I have nothing but praise for the Hospital Group. The staff from the very beginning were very helpful, informative and professional. I am 6 weeks post op and I have lost 2 stone. If you work with the band, it really does work. If you continue with your old eating habits, it's not going to work. I cannot prise the staff enough. If I have treatment again, I would definitely return to Dolan Park - The Hospital Group


Overall ok, aftercare lets them !!!

The Hospital Group
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by Kirsty

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I had a breast Augmentation 12th Sept 2012 this was my second surgery the first time was with Transform 10 years earlier, although I was really happy with transform my nearest clinic was London or Manchester and didn't want to travel that far again. So I those hospital Group as they are located 25 minutes away from me. I was really really happy with my results I have to say but aftercare wasn't brilliant especially with getting an appointment afterwards . I really hope hospital Group read these comments as you could really benefit from better aftercare service. I am using Hospital group again for another proceeder so I will be keep you posted on the aftercare I receive


AVOID AVOID AVOID

The Hospital Group
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by Hayley

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I paid for a treatment of botox to be done with the hospital group and they cancelled my appointment 2 times. When I asked them to call me to arrange another date they never did. I made a official complaint to get my money back in writing and after waiting about 6 months for a reply, they denied any knowledge of the cancellations saying they could not verify that information and would not give me a refund so I basically paid for a treatment that never got done. I have also heard many of my clients complain about the standards of surgery at the hospital group. You have been warned go somewhere else


Gastric band- dolan park

The Hospital Group
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I had a band fitted in august 2012. I began to be really poorly from about January 2013 but as I was a fattie and loosing weight successfully I ignored the symptoms that perhaps there was a problem....and there was. I had my band completely emptied in June 2013 and have continued to be extremely I'll. The hospital group wouldn't touch me unless I paid them for an X-ray, I believed I had 2 years after care but you ONLY GET 6 MONTHS. I really regret not researching aftercare before embarking on my surgery with this company. Please heed my advice and go somewhere that will help you if you encounter difficulties because the hospital group will not!


Gastric Band

The Hospital Group
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by Trace

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Had a gastric band last September. Since November I was telling them I though something wasnt write as I had no restriction, they said this is normal and to give it at least 6 months, then I will start to see results, luckily I didnt just take that advice as the sergical care is only valid for 6 months! They said if my body rejects the band it will happen within this time, but no mention about what else could go wrong. I pushed and pushed for them to do a fluid check and ended up havinf to have 4 and all showed I had leak, but they couldnt find where it was coming from. The aftercare is terrible, no one gets back to you, you are made to feel like you are pestering them and they never call you, you have to do all the chasing, not really what I thought I would get going private and paying a lot of money. I have asked lots of questions and get told, sorry I'm not medically trained to answer that, not much good when things go wrong and you need to know what's happenning. They talk about costs all the time, even though I was within the 6 months, they make out I should be greatful they arent charging me! a leak is usually caused by a punture during a fill or a faulty band, so not my fault at all. I have been blocked by them on twitter, they obviuosly only want people to see the good reports. I have not said anythign until now but the last straw was that they couldnt find my medical history records and that the last fluid check was to go and have the fluid removed ready for the operation re done, turns out I still have fluid in! and they think it's acceptable for me to keep taking time off work and go to Leeds, which is a 50 mile round trip. They just don;t care at all and speak to you rudely. Please do not have anything done with these, if al goes well they seem tobe good but it's when things go wrong you really see how good a company is and these don't give what they promise, no aftercare what so ever.


I looked into having a complete male tummy tck as as advertised for just over 5k as avertised also as the consulation woman sai

The Hospital Group
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by dick turpin

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I am disabled person whom rhy bypass on nhs in 08 and in 2012 it was decided I was ready too have tummy tuck but nhs has kept refusing me dispite the excess skin causing me servere pain etc yet I tried with my gp and other pros in getting letters of support and yet I kept getting clear no from my local nhs so I phoned and went to a hospital group hospital in birmingham which it looked clean can get teas and coffees freely etc and yet we went in 45mins late then we saw a nice oldish italian consultant whom spoken english was very poor and very difficult too understand too say the least dispite him being plesent. Anyway we got talking about tummytuck etc and risks etc he put a bomb shell which was a birmingham hospital they only do tummy tuck op is done in 2 stages as they dont have the equipment or resources or time in theature todo a compleate tummytuck op as advertised in the brocure when they charge 5k thats only to take excess skin from the front only and if I want excess skin taken off I would have to come back at later stage too remove excess skin from my back which costs another 5k plus not incude cinsulant fee dispite saying free life time care in the brocure but that is not true as they charge too see the consultant after each op so instead of paying 5k plus as it said in the brochure. It would coust abot 14k than 5k as advertised and it angered me as a suspective patient to find they cannot what they advertise and when asking any big trustworthy private hospitals that can do complete tummytucks no body knew I felt lied to and decived in a sence by hospital group advertising false info and implying they do complete tummy tuck as 5k plus when it clearly dosent and PLZ be warned the tummy tuck op to in birmingham has to be done in 2 stages than the complete tummy tuck as stated in their brocure and be done in 2stages and at 13k plus and doses not incude consultant fees at a later date if needed I felted angry by hospital grp stated they do a compleate op for 5k and and hospital reps sell tummy tuck op done in birmingham as one when they cant do it as one op there. The consultant admited too me hes nurned down many patients because tummy tuck op is a painful op anyway and as he kindly said its not right togo thougg awfull pain twice over and have excess skin removed from ftont and not from the back untill 12 6 mths later at double the cost is not right he said and many left in tears I suspect. I got the feeling the receptionist has not fed up suspective patients that have come complete tummy tucks and cant completely have it done as one op in birmingham I was angry going all that way unknowing they cant offer what they are selling and cant delivrr on ether which I find really discussing and wasted at least a good 40 pounds on fuel going to a private hospital too expect give me as a patient that hospital group are selling yet they cannot sell the product as it states in the brochure which is not right and should not right in miseading suspective patients likes stating it only costs 5k when the op costs double that suspective tummy op patients u been warned!!!!!


band leaking after only 8 months!

The Hospital Group
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by lolli

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I had a lap band at the end of June 2013 at Dolan Park Bromsgrove. Told to arrive on day of operation at 7.30am. arrived 10 mins early. however, left sat in reception (given excuse after excuse as to reason) until 9.30am!!!!

operation went fine, everyone lovely. Post op okay to a point but expected to get up and go to toilet on my own whilst still feeling wobbly. I couldn't pass urine but could drink. thought it was just a reaction to sedation. was told I could go home at 8pm. I went home as I thought I would sleep better there. packed own things & no one came to check if all was okay or whether I needed help. in the middle of the night I got out of bed to go to the toilet (thank god I've got wooden floors) and I passed urine all over the floor and felt no sensation or control...I was terrified! I rang the 'on call nurse' who turned out to be a dietitian!! she was no help whatsoever and simply told me to ring back in on Monday morning if I was still having problems (it was the early hours of Saturday at the time)!! thankfully sensation came back by Saturday afternoon. I have NEVER wet myself since I was a child and I was very upset but they didn't seem to care.

went for my first fill approx 4 wk post op and the nurse couldn't find my port...she inserted the needle 3 times eventually getting it and adding fluid. since then I have had for further fills and was up to 8.5 ml in a 14 ml band, I saw another nurse for the remaining four fills she is called Fridi and is both lovely and found my port without any issue every time. she's friendly, gentle and professional. however, 2 wks ago I went for a further fill and got the nurse I saw the first time, Sally. she can't be more different to Fridi. again she couldn't get into the port and got the needle stuck (I believe in the port wall) she had to press on my tummy quite firmly to get it out!!

For two days I felt restricted then over the past 12 days I have felt less and less restricted, to the point if feeling as though I have no band at all. I can eat and drink at the same time, eat larger quantities and swallow larger chunks. I knew there was something wrong so I went for a fluid check today to be told by Fridi that there is only 7.6 ml in the band instead of 9.75 ml that should be there! I have to go back 2 more time over the next 4 wks for checks before they will do a radio opaque die test under X-ray to see if it leaking. I was told I would have to pay for this. if the band/port/tube is leaking I will have to have surgery to fix it but will have to pay as I am 8 months post op!! before My last fill I had no problems I just wanted more restriction. it is obvious that during my last fill something was punctured or dislodged by the clumsy nurse who did it...therefore given its their fault you'd think they'd put it right....not so I'm told as 'these things sometimes happen'!!!! well we will see I'm not giving up without a fight. I'm not paying 2k for the privilege of having something put right that they damaged....though having read these reviews I've got a battle ahead of me! my advice think twice before using The Hospital Group or get extended insurance if possible....something I was not told about....oh and don't let Sally fill your band!


My head is a mess

The Hospital Group
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by Gavin Morgan

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For the last 8 years my life as been wrecked.you left the back of my head in a right mess.i can't go out without a hat on.iv not been to a night club wedding or anything where they won't let me where a hat.you once said to me once a costumer always one.what a joke.


Breast enlargement

The Hospital Group
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by Gemjewdrops

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I have just had my boobs done with hospital group and they where amazing the whole team was 100%

The nurses where so helpful and the surgeon was also amazing
Very sore at the moment as only had them done on the 26th
But made up

Wud deffo recommend my surgeon Dr zacchedou thank u so much hospital group
;) xxxxxx


rhinoplasty

The Hospital Group
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by Al

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I underwent my rhinoplasty surgery back in August and cant say how overall thrilled I am both with the treatment I received and the results... I did a lot of research before contacting the hospital group with my being a younger patient however I would reccomend them to any one


bad bad bad. gastric band.

The Hospital Group
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by besty

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The aftercare (which is what you NEED after a gastric band) is awful.

I have just had my third fill and am restricted to the point where I cannot drink or eat anything. Not only is my health at risk but ive been told (after paying over 5k) that the earliest they can see me is Tuesday, I had problems on Thursday. So I have been told to go on a drip until then because they are 'worried you may dehydrate' sorry but not good enough. They dont have any nurses available when you need them or where you need them. The nurse has overfilled my band too quickly and to be honest the out of hours emergency lady practically acted as if id interrupted her dinner.

Absolute rubbish.

Sorry but ive done everything I was asked, the hospital group have let me down big time. Im in paaaain and agony because they failed to assess me correctly


Quite simply- amazing!

The Hospital Group
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by Pungle

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Well, I finally did it and got my breasts enlarged and all I can say is its one of the best things I've done in my life!

Not only do they look above & beyond what I could've hoped for but the whole experience so far has been such a pleasure!

The dolan hospital have made me feel so at home, every single staff has been a delight. So kind, warm and sincere.

I wouldn't hesitate for one second to recommend this company. I'm so happy!


Would definately recommend

The Hospital Group
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by Bex

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I couldn't be happier with how I have been treated by the hospital group. I had my operation in September 2013 and have had no regrets. Everyone that I have come into contact with at the hospital group have been very helpful and friendly, the surgeon mr halstead was very friendly and approachable.

I would definately use the hospital group again in the future should I need to.
I still get regular phone calls to discuss my after treatment. I also feel the price was very fair and with no hidden charges.

Other than the injections and obvious pre op nerves, I must say I really quite enjoyed my stay at Dolan park :-)


Breast augmentation

The Hospital Group
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by Lauren

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I had breast enlargement in December 2012. I am so pleased with my results. I felt embarrassed and insecure about my 32AA breasts for as long as I could remember. I hated my body and felt like a little girl. I was 18 years old at the time and I had no confidence at all, I never wanted to go out with friends, I certainly never took my bra off infront of my boyfriend and to be honest I was sick of hating myself. I went to the Bristol clinic for my consultation and the staff there are absolutely wonderful. Barbara was so helpful and put me at ease. I had to wait a while in reception due to them running behind on appointments but I really didn't mind as the lady in reception was very talkative and took my mind off how nervous I was. I met with Barbara first and she talked me through the procedure and aftercare etc and I tried on the bra and chicken fillets to get an idea of what look I wanted. When I had decided I then met with Dr Payne and he was absolutely wonderful. He has a very good humour and made me feel extremely comfortable. He talked me through everything that would happen (after spending about 20 minutes trying to convince me I did not need surgery). He talked about all the possible complications but I wasn't really listening, I was too excited. When everything had been discussed and all of my questions were answered I then met with Barbara again and arranged the date for surgery and I paid the deposit. I was so happy and relieved that it was finally happening. I actually had the surgery just a week after my consultation due to it fitting well around my exams etc. Barbara emailed me and called a lot to make sure I was happy with everything and made sure I didn't have any unanswered questions.

On the day of surgery, just like everyone else I was told not to eat and drink etc, I got to Dolan Park about 8am and was shown to my room straight away. Initially I was in quite a small room but my mum and dad were with me so straight away the nurse moved me into a much bigger room which was very kind of her. I didn't actually go in for surgery until around 7pm due to a back log but I had waited 5 years for the surgery so another few hours wouldn't hurt. Dr Payne came to see me a few times before the surgery just to make sure I was ok and to answer any questions. He made me feel at ease and I had no worries or doubts. All of the nurses and staff that were there that day were lovely and helpful. My procedure took about 30-45 minutes in total due to it being straight forward with no complications. Dr Payne checked on me a few times after the surgery. I stayed there overnight, I was uncomfortable of course because I find it hard to sleep upright, but the nurses tried to help me as much as they could. The one nurse who was on duty during the night time could have been a bit more friendly but maybe I was just groggy and tired so even mother Teresa would seem uncaring to me at that point.

All of my after care was great, I was reminded of when I needed to book appointments etc. Dr Payne was happy with the results and I was more than happy. I've had no problems what so ever, Dr Payne gave great advice and I am happy that I agreed with him to go for a natural look by having the implants under the muscle and a size that fitted my body shape.

I would recommend The Hospital Group and if possible, demand Dr Payne!!!

I am that pleased with the results that I have actually booked a consultation for next month for rhinoplasty as I have broken my nose 3 times. Of course I have asked for Dr Payne again, even though he will probably try and talk me out of it. Not a chance!!!


Breast lift / augmentation

The Hospital Group
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by Cath

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Can't praise this hospital and surgeon enough mr marcus sforza . I have visited this hospital now a couple of times for different procedures and I have also been to other leading hospitals and I would never go anywhere else and marcus has a lovely manner and will always do his best to make u feel comfortable and reassure you , the results of my breasts are what I have been wanting and don't look fake ! The care in the hospital is very good and they constantly check up on you and make you feel comfortable , the food is nice and it's never too much trouble to keep the coffee coming also ! I hope I have said enough to reassure you if you are thinking of booking this hospital . Oh and make sure you ask for marcus sforza . Good luck


GASTRIC BAND- VERY VERY HAPPY!! :)

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I had my gastric band in November, I went to the Leeds Clinic for my consultation in October, I was very nervous but my patient Care co-Ordinator Lisa Allsebrook was very welcoming & very informative, she made me feel at ease & i left feeling positive about my operation.

My operation was at the Dolan Park Hospital, it was so lovely & the staff were great!! The aftercare i have recieved has been brilliant, my band fills have been at the Leeds Clinic & i have started to loose my weight & feel great.

I would like to say a huge thank you to Lisa & all the staff at the Leeds Clinic for my wonderful aftercare & would highly reccomend the Hospital Group for gastric band operations.


dolan park

The Hospital Group
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by batty

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Consultation app was very slow had to wait 2 hours before I was seen. However once I was eventually seen the consultant and finance lady were very kind and approachable.

The drivers were lovely people very professional and jovial.

Was annoyed I was advised to carry out nil by mouth for as long as I did, as ultimately it was nearly 19 hours before I asked 'can I have a drink as its evident my surgery is late, and I'm now starting to feel physical symptoms of dehydration'.

The nurses appeared ok not the happiest of characters. The surgeons and their assistants seemed great for the short space of time you get to meet them.

Nurses would answer alarms promptly after op, just little things like helping you to butter your bread straight after op could've been really helpful and would've gone along way in the appreciation department.

Didn't get any help with packing even though I had no sleep and felt tree wobbly on my feet. Sounds insignificant now but that day it was imperative and overwhelming.

Uplift and enlargement seems good however I don't know how to compare plus its only day 4 post op.

Could've been some small changes which would've taken the patient care from medium to great.


Rhinoplasty

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I had Rhinoplasty surgery 5 weeks ago with The Hospital Group. Before my surgery i had read some negative reviews regarding the aftercare on this website which worried me quite a lot.
My consultation was at the London clinic and was really good, my surgeon was Mr Seno who was very easy to talk to and friendly.

I was particularly worried about the aftercare i would receive post op because of some of the below reviews but i had a really positive experience. The nurses were fantastic, really friendly and attentive, nothing was too much trouble. Cannot fault them at all.

The only negative thing would be that i wasn't told about a few aspects about the appearance of my nose post op. My nose was lifted up high, mainly because of the splint and trapped air, when i saw my nose for the first time with the splint on i was horrified as i looked like i had been given a ski slope nose. But all is well now and it is continuing to change and will do up to a year after the surgery.
I would definitely recommend THG if you are considering a nose op!


Very disappointed with my after care with hospital group.

The Hospital Group
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by Gina

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I had my boobs made bigger back on the 25 April 2013. The consoltation was excellent. But little did I know they were only happy to get me booked in and take my money, and was not there for me after with the after care I was promised. I had my one week post op and that was it. I tried to contact them and was promised call backs but never had them. In the end I managed to get to speak to complaints department and got to see my surgeon 3 months later. I was guessing what to do. I didn't know how I was meant to feel or anything. I had pain from my right scare didn't know if that was normal or not, as I had nobody to answer my questions. By the end of all the troubles I found out I had scar tissue developing inside my boob and had to have it redone again on the nov7th. And yet iv still got to keep on at them to get seen to. Maybe if I had the right after care and had regular checks they could of kept an eye on my right boob and this wouldn't of happened. Also one week post op this time I was told total different after care tips to first. Would never ever have any cosmetic surgery with hospital group ever again. Worst experiance ever.


Results and Experience so far - Excellent

The Hospital Group
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by Sharon

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Hi

I am a week post op for having my upper and lower eye surgery.

The results so far are very positive and obviously this is down to your own recovery time too.

With regards to The Hospital Group, I can only say that so far they have been a brilliant in the service offered. The nurses and staff are extremely pleasant and helpful. I met around 10 nurses and support staff at Dolan Park all of whom had all the time in the world to ensure that I was comfortable, happy with my experience and answered any questions I had. Mr Renato Zaccheddu is a lovely man and is very objective and informative about the procedure and expectations.

I know that when paying for a procedure, you expect a certain level of customer experience but I have to say that my experience so far has been nothing but professional and everything I would have expected from The Hospital Group. I would recommend them to anyone who is looking to have a procedure.

I'm very much looking forward to my post op review tomorrow and seeing the results.


My Weight loss journey

The Hospital Group
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by Chrissie Mc

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My experience with The Hospital Group has been a very positive one. Following my wwight loss I then went on to have a tummy tuck due to the amound of excess skin left behind as a result of decades of being overweight.

I started out at 15 1/2 stone size 18/20. I now weigh 9 stone and I am a size 8.
This weight loss has given me so much confidence in both my working life and my personal life. I feel that after years of having 5 different sizes of clothes in my wardrobe I can now confidently buy a size 8 and no it will still fit me after Christmas or in 12 months time.


Dolan park bromsgrove, consultant mr Russo

The Hospital Group
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by Rosie posy

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I was at dolan park last week, like a lot of people I did my reviews few days before, and was not happy with what I was reading, anyway cut a long story short, every staff member I dealt with where amazing, very pleasant polite and considerate.

Theatre staff where great, as was my surgeon. Not once did I have to ring my bell, they where constantly in and out checking on me. I was not rushed from my bed, was offered food but declined as didn't fancy it, offered plenty of fluids. Asked for breakfast as I was now hungry, within 5 minutes it was on my table with a coffee, milky 2 sugars as the nurse had remembered what I had the night before.

Great all round service, can't comment on my surgery as it's all still wrapped up, but what I can see of it, it looks amazing. I came home Sunday, had call Monday and Tuesday seeing if I was ok, got appointment tomorrow for check up. Really can not fault this hospital they staff or the hospital group


Gastric Band

The Hospital Group
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by karen

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I recently had a gastric band recently ay THG and could not fault it in any way. I phoned for consuation and got an appointment that day. After taking my time to decide with no pressure from THG i decided to go ahead and recieved a date for a month later. I travelled th dolan park for op and could not praise staff enough. They were amazing especially the theatre staff. They made m feel so at ease that by the time I was ready for op I was relaxed and not the slightest bit nervous.Dr Li done my op and two weeks later My wounds are nearly healed and looks lyk no scarring. I am over the moon and would def recomend THG to anyone.


awful awful awful!!

The Hospital Group
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by emily panico

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I can not stress enough to people to stay as far away from this company as possible. The aftercare is shocking, iv been left with horrendous scars which a different surgeon has described as "lookin as if iv been hacked at". The surgeon ms von dietzen was the most rudest coldest person I have ever come across. And the aftercare is non existent. Please please please go elsewhere! I had two procedures dun which ammounted to over 7 thousand pound and I really wish I'd taken my well earned money eelsewhere. COWBOYS!!!


My Abdominoplasty and Lipo

The Hospital Group
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by Mrs_Blobcat

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My husband and I saw a number of different surgeons (all the normal providers) but really, leaving my first consultation with Mr Sforza at the Leeds Clinic we both thought he was the one for me. We took a list of questions 2 pages long and he patiently and thoughtfully, answered them.

I was offered sensible expectations - I'm never going to be Kate Moss, but 4 pregnancies left me with a horrible "apron" which meant that I could only choose clothes I could stuff my belly into.

At the start of the year I lost 2 and a half stone and was motivated to shift the last half stone prior to surgery. This contributed to the belly too.

We went for a second consultation with a few more questions and to double check we were happy and walked out with an appt booked for August.

I had a small issue with paying the balance of the surgery as we were in France - which the patient co-ordinator (Lovely lady) knew. It was pure chance that I found a wi-fi spot and checked my emails asking for the balance which was a little tricky due to my stupid credit card company not authorising a large amount from abroad) but sorted quickly enough.

We had a call a couple of days before letting me know when to turn up and when to fast from. We chose not to use the driver (and saved £200)

On the day I was taken to my room and told to have a shower and wait for someone to come and see me. The anaesthetist came and asked questions (and was lovely and reassuring) Then Mr Sforza came in and told me to gown up as he was ready for me! I was marked with felt pens, popped into my gown and walked to theatre. I was taken into the theatre which was sparklingly clean and got onto the bed and was put to sleep.

I woke up sore but ok a little groggy from the operation. I needed a wee and was given a bed pan but it's impossible to wee into a bed pan whilst you are laying down!! My husband arrived and came straight into my room. He stayed for a while until I had my painkillers which knocked me out again. I asked again to go to the toilet and a commode was brought in and....bliss!!

I took my own pillows, laptop to watch DVD's and an iPod with headphones with loads of audio books.

Next morning I woke up still a little sore but not that bad. Certainly no more so than the three C-sections I have had, it's more a feeling of weakness/wobbliness in your core muscles, the inscision was sore but that's no surprise.

I was well looked after and discharged on the morning of the 3rd day. I had some anti biotics and painkillers and some dressings. Also stretchy binders which are great for the support but they get annoying pretty quickly. I was wearing two at a time and it was a little uncomfy. The bruising was fairly extensive from the Lipo to my flanks but wasn't uncomfortable at all.

We then saw the Nurse a week later. She took a look at what was going on and re-dressed the wound. I was feeling pretty good. Next time I saw her she said that I could shower (yay!!) I wasn\'t feeling all that great, nothing I could put my finger on - just off. I got into the shower and took the dressings off. My BP must have been too low as I damn near passed out in the shower which was a little scary but I came round pretty quickly. I was feeling somewhat light headed a lot of the time. By the weekend my wound started leaking - proper dripping which freaked me out! I called the GP who got the practice nurse to re-dress it and had the district nurse coming each day until I was back at the clinic. The same thing happened the next week. The wound was healing well in places but was separating quite horribly elsewhere.

The lovely Mr Sforza took a look, re-dressed and booked another appointment for 7 days. At this appointment he said I needed to go back to Dolan Park and get the would de-brided and re-stitched. Oh well. So off we went a few days later.

Again there were questions from the anaesthetist, then I was walked over to the theatre again. Mr Sforza was so lovely. As the drip was put up and I was put to sleep he was talking to me and holding my hand. I stayed in over night and the next morning I was discharged.

The wound has healed now pretty much and the stitches are gone and I am so pleased with the results so far. I have dropped 2/3 dress sizes as I can wear clothes that fit my waist and my tummy - absolutely awesome.

There are some residual issues. The scar is not going to be neat due to the way it's healed and this will be re-done at a later date. Where the second surgery took place it's not symmetrical and has a fold in it which is a little uncomfy but if it remains after the swelling settles will also be re-done, and finally there was an area that needs further lipo but again - take six months and get it sorted.

The nursing staff are wonderful, kind and caring both at Dolan Park and at the Leeds/Sheffield Clinics. The catering ladies were lovely too. The two anaesthetists were great and I even got to pick the music to fall asleep to for my second surgery. I think I've made my feelings clear about Mr Sforza. Professional, Friendly, Caring and Talented. The admin/clinic staff are great. Organised and friendly.

I couldn't give enough praise to the team who treated and cared for me. I would definitely recommend them to anyone.


Gastric band surgery

The Hospital Group
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by l7jrv

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Think twice if you are considering going with the hospital group I underwent gastric band surgery. The aftercare in my opinion has been appalling. I had to undergo emergency surgery with the nhs where the band had to be removed. 7k poorer, more surgery and no band!!!


excellent

The Hospital Group
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by lisabod

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Only had a consultation but everything is fantastic so far very professional from my first email, to the consultation to answering my questions over the phone.will be going back to book my procedure


Gastric Band - Very Happy Lady :-) Had my surgery on 01/10/13

The Hospital Group
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by Louise Rogers

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I just want to say a BIG THANK YOU to Dr Alan Li the surgeon who did my surgery. I'm one happy lady :-) I'm very happy with the service from start to finish. All the staff have been very helpful and I would use the Hospital Group again.

I was collected by Reece the driver on time who spoke to me all the journey and had put me at ease.

The staff all welcomed me upon arrival and were very caring and assisted me every time I needed some help.

Dr Alan Li and the Anaesthetist were really caring, I was very nervous and all bad thoughts were going through my head but they reassured me and took great care of me.

I trust them 100% and would highly recommend.

Louise xxx


Do not use the hospital group

The Hospital Group
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by lizzie

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The hospital group should be closed down. The surgeon has left me with horrendous scares and I can feel the implants even after a year. They have no compassion or empathy towards their patients and only want your money. Once you have paid for your treatment you are just a number to them. Dolan park is like a cattle market with inexperienced staff and frequent agency staff who make it known they are against plastic surgery. I suffered an horrendous ordeal at Dolan park and was returned to theatre twice through inexperienced staff. Please anyone thinking of having surgery with these people think again they are butchers who sugar coat their surgeries with patter and spill all for your hard earned money. Please read the QCC report on Dolan park. I wish I never heard of the Hospital group. I only went with this company due to the sales pitch and advertisements, which is a clever sugar coat of the truth. Please do not be butchered by this company.


Excellent experience

The Hospital Group
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by Amy

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I have recently had scar revision surgery and lipo sculpture at the hospital group with Mr Russo and my whole experience was fantastic, my patient care co ordinator (lisa) went above and beyond what is expected of her. She was really supportive and even text me on the day of surgery.

Dolan park was lovely and the staff were all brillaint. My surgeon was amazing and really has changed my life with what he has done. He was so lovely and also pretty lovely to look at!!!

I would definately recommend the hospital group to others!! I also had hospital transport sand the drivers were so nice and helpful, carrying my bags and just generally being very supportive. 3 hour journey to the hospital and by the end of it I felt like I had made a new friend!!
I was offered food and drink as soon as I woke and was told I could request this at any time of the night! I particularly enjoyed the lovely cups of tea and yummy biscuits :)

My follow up appointments have been great, and having my next one on Thursday!!

Ignore the negative reviews because its fantastic :)


Mastopexy & Implants With Dr Michael Payne THG

The Hospital Group
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by Abbey

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Yesterday I had a mastopexy and implants at The Hospital Group with Dr Michael Payne and thought I would share my experience.

Consultation: I had my consultation 13/08/13. I found Dr Payne to be a mild mannered, friendly surgeon who managed to have a good sense of humour and great people skills. I was instantly put at ease when speaking to him about my procedure. After my sitting with Dr Payne, I sat with my patient care co-ordinator, Barbara Welch, who I found to be warm and welcoming. I had a sports bra put on and some chicken fillets placed inside to help me decide which size implants to go with (I chose the 300cc which was the largest DR Payne advised for my frame). There was a sample breast implant on Barbara's desk, but wasn't handed it to have a feel. I should perhaps mention that I was expecting my consultation to be with Dr Renato Zaccadhu but when I told reception I was there to see him, they seemed confused and advised me I was there to see Dr Payne (which I am perfectly fine with now, although this didn't initially give me a feeling of confidence). I put down a £500 deposit on the day of my consultation. The total cost of my surgery was £5495.

Pre Op: 3 Days before my surgery I received a friendly call from Barbara. She asked me again what size implant I had chosen so she could get them ordered. This I thought was odd as it should have been on some of the paperwork that was with the hospital. I advised her that from memory I thought it was the 300cc, and she said she would order me the 310cc and the 340cc. I felt quite uneasy with this although I did not mention this at the time. Truth is, I probably would have gone for the larger sizes had my boyfriend not kicked up a fuss as he was concerned about my wellbeing. I dropped barbara an email asking her to order the 300cc instead and told her it should state this on the paperwork left with the hospital. I got a brief email back to say she had seen the paperwork and ordered me the 300cc.

I had been advised to purchase Arnica 30 pills to help reduce bruising after surgery. I had a very bad reaction to these. 2 days before my op, I was taking the pills as advised on the side of the pack. Day 1, 2 pills every 2 hours for the first 6 doses and then 4 times a day thereafter. On the second day of taking the pill, my hands became shakey and my body temp rose. This lasted for about an hour on sunday afternoon. Sunday evening, the sweat was puring from my face, stomach and back, drenching my clothes (no exageration!!) and I felt faint and sick. I considered whether or not I might be having the first panic attack I'd ever had. I checked on the internet for side effects of Arnica 30, and it said in women these symptoms could be a sign of an underlying heart condition. (I plan to get my heart checked when I am recovered from this op). Just something you may want to watch out for.

I arrived at Dolan Park Hospital at 7am Monday 16th Sept '13. I was placed in my private room at around 7:20am and advised to provide a urine sample when I felt ready to go to the loo. After getting a bit of 'stage fright' I finally managed to produce a sample, but this was never asked for again and never taken, so I disposed of it myself after a few hours. Karen (the nurse who asked for the sample) said she was going to find out if I was first or second into surgery and would let me know. I didn't see her again. After about an hour, I took it upon myself to shower and get myself prepared just incase I was first in. Dr Payne came to see about 8:40am and advised me I was second in the queue and would be called for in about an hour. Just as he said, I was called for 60mins later. I had my surgery at about 9:45am and was back to my room at about 12:30pm (could have been abit earlier, but this is when I became coherant after the anesthetic). I still had a bit of bleeding around my nipple when the nurses came to get me into my sports bra. One of the nurses advised she would get me some more dressings to take away with me but I didn't see her again either. Fortunately, I had been given 3 square bandages, and the bleeding stopped quite quickly after the compression from my sports bra, so more weren't needed. There were a couple of wonderful nurses who I think deserve a patient care rating of 5+ but due to a couple of the nurses showing a lack of care and following through on what they said they would, I regretably couldn't give this rating. I wish I got the discharge nurses name because she was lovely and an absolute diamond. The theatre staff were also wonderful (one of which lives round the corner from me). She tried to keep me distracted when the couldn't get vein for the anesthetic (I think this was made harder by my cold hands).

All in all, I had a good experience with the hospital group and would go through this again with them. It's just a shame that a couple of the nurses lacked people skills (perhaps they were coming to the end of a long, tiring shift?) I would recommend Dr Michael Payne as he really is such a great surgeon and a lovely, caring man.


Great surgeon but patient coordinator has lack of patient care and compassion

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Cannot fault my treatment......it's amazing! The only problem I had was the patient coordinator. Very friendly prior to taking my money, always responded to emails and calls. As soon as she took payment for my surgery, I had no communication (even down to being told what time I was to be admitted and when to be nil by mouth) I have sent various emails since surgery but she has not responded. Have out complaint in writing.


Neck Lift Surgery

The Hospital Group
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by Kathy

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Well, after waiting ten years I eventually plucked up courage and went to some consultations, Transform, Harley Group Hospital Group. My Husband came with me so that I could absorb all relevant info and decided on The Hospital Group at Dolan park. My consultation was with Mr Payne He was great very open and honest about my expectations etc and very friendly putting both me and my husband at ease. I never felt any pressure to have the procedure but eventually went ahead 4 months later and had my neck lift 30th June 2013. Everything went amazingly smoothly the staff were really friendly and helpful and Mr Payne popped into my room several times to check I was ok and pain free which I was. I had a 2 night stay (unlike anywhere else which was only 1 night) and was really comfortable . My room was lovely and clean I was checked on frequently and nothing was too much trouble. Now down to the results all I can say is AMAZING!!!! far and away better than I expected while writing this I am awaiting my 3 month check (having had 3 post op checks in all) I cannot for the life of me think why there are negative feedbacks on Dolan park because my experience has been extremely positive. I would not hesitate to recommend them to anyone and should I in the future decide to have anything else done I will automatically contact them and ask for Mr Payne.


Hospital Group Dolan Park

The Hospital Group
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by Willow

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I had a blepharoplasty & silouette lift. Blepharoplasty is ok but disappointed with the silouette lift it is terrible. Mr Zacchedu did the procedure - I look exactly the same but have a painful face and head. It really has made no difference and this is evidenced by before and after photographs.

The nursing care was not good - postoperatively, I had to make my own bed, I was cold and had to ask for a blanket. My pillow was wet and had not been changed,. despite a recoded pain score of 6, it took three nurses and 2 hrs tomproduce pain relief. very poor,

drinks are only available from a machine and are terrible - really, when you're paying £5,000 you expect a tea bag!

Would not recommended Dolan Park nor the surgeon.


Gastric band 6/8/13

The Hospital Group
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by Frecklybear1981

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So as u can see by the title, I chose to have a gastric and fitted... I didn't read all the previous reviews until the day before my op and needless to say was a bit worried by them but I can honestly say that these experiences must be freak examples or blown out of proportion. MY whole experience was great... Per op they did all the checks and took bloods and issued me with compression socks. Post op they were checking on me hourly (I think cause I was still away with the fairies lol) until I was ok on my feet etc and they gave me a cuppa soup :) which after two weeks of dairy was a welcome change although I couldn't finish it. Their car service collected us at 3:30 and we were there for 6:40, there was a lot of waiting around but that's just how it goes when your in a queue... Reception was fine, the bedrooms is ok, I was''t really bothered as long as I had a toilet and a bed lol oh and wifi!!! The only thing I was really worried about was theatre be ause I'd never been into hospital for anything so it was all unknown for me.... They lay me on the bed and strapped my arms down, they put the blood pressure band on one arm and the other tried to put a line in.... They couldn't find a vein so I had one man squeezing my upper arm even with the tourniquet on and they succeeded.... The anaesthetist coud see I would getting a bit distressed so he gave me something to help calm me and told me to take deep breaths... He put me under very quick because he told me to feel for the cold sensation up my arm and the. I'd start to go but I didn't even feel that! The next thing I knew i came to...the only bad things, well not bad, unexpected maybe were that a man came to do an ECG and he had to put sticky pads under my left boob so I wasn't best pleased about having to lie there holding my boob Infront of a stranger and the second thing was when the anaesthetist toe me I'd be getting again killing SUPOSITRY!!! Loli didn't sign up for that haha. All in all people have to make their own minds up and that's what I did and I'm dong great so far as for the poor aftercare.... Well time will tell but everything else on the many reviews has not happened to me


Breast Augmentation - The Hospital Group and Transform.

The Hospital Group
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by Yorkie13

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After three years of debating whether or not to have plastic surgery I finally made the decision to have Breast Augmentation in December 2012. At first I booked a consultation with The Hospital Group and with Transform as two close friends have used these clinics. The first one I attended was The Hospital Group in Cardiff. I immediately felt welcome as soon as I walked into the waiting room, the receptionist offered me and my partner a drink and gave me the medical forms to fill in. Each member of staff addressed me by my first name which made me feel comfortable and that I wasn't just a customer. When I went in to see the consultant, Cathy, I instantly felt comfortable about expressing how I felt and what I wanted the outcome to be. Cathy was very understanding and told me stories about her own experience that I could relate to, she spent at least an hour with me just chatting about what I wanted and discussing where the operation would take place along with all the different implant options.

Soon after this I was taken to meet my surgeon, Dr Seno. After shaking hands I sat opposite him at his desk and discussed further what I wanted. Dr Seno asked me to go behind the screen and remove my shirt and bra. He then informed me that my breasts were slightly tuberous and that my nipples were lateral. I hadn't been aware of this before and was slightly disheartened as I knew this would mean that implants would not make my breasts any closer together or any more central. Dr Seno was very reassuring and told me that he would do his best to make me feel confident about my body again by placing the implants under the muscle to make them as natural as he could and also as I had some asymmetry, he would be using slightly different sized implants.

I left the hospital group feeling very happy and excited as although I would never have what women so often consider 'perfect boobs' that are portrayed in the media, I would feel confident and in proportion.


Within the following week it was time for my consultation with Transform. On arrival the receptionist was very kind and asked that I sat in the waiting room where to my surprise a girl that I worked with was sat waiting for her post op appointment. After sitting in there for almost 45 minutes eventually a girl called Abbie asked me into her office. As I began to walk in behind her she called to the girl that I worked with 'You can come in too, It's always better to have someone come in with you.' This left me feeling very awkward as although we were work mates I didn't feel comfortable discussing my distress about my body in front of her.

After I had sat down in the office with my work mate next to me, Abbie began filling out the medical form and asking me questions (My work friend later told me that when she had first came here, the receptionist gave her this to fill out herself in the waiting room) Whilst filling out my form me and my work friend waited silently for her to finish writing when Abbie abruptly said 'Bear with me I cant do everything at once'. To this day I don't understand why she had said that and neither me or my work friend had uttered a word yet she made me feel like I was pressing her.

After filling out the form Abbie asked me to return to the waiting room. After at least 20 minutes I was told I could go and see the surgeon, Mr Chantarasak. As I removed my shirt and bra the surgeon told me what Dr Seno had said, that I have asymmetry and lateral/tuberous breasts. However, Mr Chantarasak said that as my asymmetry isn't that noticeable he would still use the same size implant and put them over my muscle.

This left me feeling that although the surgeon had addressed the issues he wasn't willing to do his best to solve them. And as I would be paying over £4000 I definitely wanted the best.

After seeing the surgeon I was asked to go back to the waiting room to meet with Abbie again, from this request I said that I would rather leave. When the receptionist asked me what the problem was whether it was to do with the surgeon or the consultant I told her truthfully that it was both. The consultant lacked people skills that is definitely needed for her job role and the surgeon wasn't prepared to do his best for me.

When I arrived home Abbie had left a voicemail on my phone asking me what the problem was. I never returned the call as I understand that maybe in my vulnerable and distressed state everything may have been blown out of proportion in my mind but I must stress that this is a very emotional time in a person's life and you will need someone who is going to make you feel comfortable and relaxed. Transform did not do this for me.

So, operation day comes and I have a mix of emotions. I paid £4595 for my augmentation with The Hospital Group and since the first consultation I had met again with both Cathy and Dr Seno and also spoke to Cathy a lot by telephone whenever I felt nervous or had a query. The Hospital Group supplied a driver to pick me up from my home, drop me to hospital and then pick me up the next day as I live in Wales and the Hospital is in Bromsgrove. The driver, Paul, was wonderful, very chatty and a genuinely nice man. When we got to the hospital Paul carried in my overnight bag, helped me to sign in and wished me luck. I waited in the waiting room for someone to come and take me to my room. A woman called Catherine took me to my room where she told me to make myself comfortable and to take a shower and Dr Seno would be with me shortly. All of the Hospital staff were lovely. Very caring and charming people. I felt very relaxed and within 2 hours of being there it was time to walk down to theatre. I didn't feel at all scared or apprehensive, everyone was so reassuring and before I knew it I was back in my room with my support bra on.

I could not be happier with The Hospital Group staff. They have all been fantastic and very caring. I am also 100% happy with my new breasts! 545cc in right and 495cc in left. They both look exactly the same size and I have healed amazingly. Very, very happy with the whole experience and would 100% do it all again.


Review on the hospital group clinic in Doland park

The Hospital Group
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by Arieta

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Its been nearly a week after my operation and i went with Surgiecare and my surgeon was Mr Andrea Giannapi. So far surgiecare and my surgeon have done a good job in making me feel happy and secure with their service.

HOWEVER because surgiecare is a branch of the hospital group... The surgiecare patients get treated at the doland park clinic, and i was far from impressed by the hospitals service.
I have had 2 other operations and have been in and out of around 3 other hospitals and this hospital is the worst of all (even though they are suppose to be a private hospital!)

Firslty i was sent to the hospital by the transportaion i payed for very early which did not really bother me too much but they did not inform me that i would have to wait untill 6pm for my operation. Their lack of communication was a problem throughout my stay... Since i payed for the hospital stay i expected a much better service. The doctors there were really nice, the anastheticians were very caring and made me feel at ease. When i woke up and was taken back to my room i asked for an extra pillow since i was suppose to stay up right... The nurse told me she couldnt give me an extra pillow since they didnt have any. She then told me that she would go and check the other rooms and see if the other patients went to theater so that she can get me one from their room but she never did and i dont know if she meant she wanted to take the other patients pillows whilst they were bein operated on or if she could just find a spare laying around.

Another really annoying thing that happened is i had to wait more than i should have for my food to arrive... Usually after an operation you wait 1 hour and then youre allowed to eat. The nurse did not go down to the kitchen till 3 hours later inspite of me asking her for my food, she just kept on telling me they were short staffed and she couldnt go down straight away ( i hadnt had anything to eat for 24 hours).

In the morning i buzzed the nurses as i wanted some tea with my breakfast... I buzzed for 3 hours and no one came... I was woken up at 6am and started buzzing for the nurse at 6:30 and because i was so drowsy from my painkillers i kept on falling in and out of sleep but id wake up every 30 mins or so since id find it hard to breathe and id buzz the nurse again... At around 9:30 a nurse walked in asking how she could help and i told her i wanted tea and i asked why it took them so long.. She told me she did not realise i had been buzzing up untill now.. Any way i let that go too.. At 10 however another nurse came in asking me if i felt well enough to go and wait for my transport in the disharge lounge!!! I told her no and to be honest i found it very rude as she walked out straight away telling other nurses i wasnt ready to leave.. I called one of the other nurses and asked her what time the transportation was suppose to arrive... At this point it was around 10:30 to 10:45 and she told me she didnt know but she went to check she came back after 10 mins and she told me that i was suppose to leave at 11am... I told her id start getting ready but i also told her that i was not informed earlier that i was suppose to be ready before 11am... As i got up i saw a freaking spider on my pillow!! Thank god im not too freaked out by spiders but still not very pleasent... At 11am a nurse walked in and saw me undressed and told me i had to leave... I told her exactly what happened and the driver walked in as well very confused. When i told the driver what had happened she was very understanding and told me she would wait till i got ready. The nurse on the other hand wanted me gone asap!!!

If they had let me know earlier i would have obviously left earlier but it was their fault since they were unorganised.

The most unpleastent stay ever!!! I hated it!!! I felt lile i was a burden!!!


boob job heaven at Bromsgrove

The Hospital Group
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by michelle.m

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I made appointment to discuss breast enlargement. I met with Mr Payne. I explained what I wanted, I told him I was needle phobic, its on my medical records and wow. Mr Payne is better than ronseal. Not only does he do what he says he will, he makes you feel like you're his only patient. Booking in was a breeze, nurses let me know what was happening all day and night. They gave great advice, wonderful and numerous cups of tea and listened to everything I said. They also put a very stressed husband at ease. I knew exactly what time i was going to theatre because Mr Payne came and told me. The nurse was lovely, made me feel at ease. I was knocked out completely before a needle was used. I woke up in recovery and felt a little dizzy but pain free. Its twelve hours after the operation, I'm still pain free, loving my boobs, they look exactly how I had asked and described how i wanted them to Mr Payne and my only moan is drinking water. Wow I feel like I have drank the Nile. My after care letter has arrived before my operation. If you go to Bromsgrove, I hope you get treated the way I have. Yes it might be more expensive than other places but I just can't knock it. Or my boobs... It has only been twelve hours,I can't sleep due to sitting up right. That's why I am reviewing this at 3am. The staff are very quiet. Thanks everyone. I can't wait to buy you chocolate as a huge thank you.


A massive thumbs up to THE HOSPITAL GROUP and MARCOS SFORZA

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by LIZABx

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I recently have had breast surgery with Marcos Sforza at The Hospital Group. After many years of feeling down about the shape of my breast, I finally plucked up the courage to see Marcos about an uplift, during my consultation I was made to feel at ease and all my worries and concerns were answered and addressed. I then met Lisa Cane who had already had surgery with Marcos, she went through her experience as a patient as she now works for the company. Lisa was brilliant throughout my journey and because she has had the same procedure she answered all my questions honestly. I would definitely recommend THE HOSPITAL GROUP AND MARCOS SFORZA for surgery, he is the best surgeon in my eyes after working wonders on my breasts, I can't thank him enough, he is pleasant, caring guy.

Thanks for your continued support


Amazing surgeon Mr Hassan

The Hospital Group
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by Mandy

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My praise is for the surgeon he made me feel so at ease. He is such a geniun caring person. He delivered what he promised I am 5 weeks post op and I can't believe the results. He promised me I would have no pain and he was true to his word I have not needed a pain killer since having the surgery. I had post op complications with my blood the staff and surgeon was so attentive. Mr Hassan came back to the hospital and phoned the nursing staff several times throughout the day. Would definitely recommend Mr Hassan fantastic geniun surgeon


hair transplant(FUT)

The Hospital Group
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by wayne moore

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Dr Westwood is a disgrace, he robbed me of thousands of pounds for a huge scar across the back of my head and nearly none of the promised hair. Noone should consider the hospital group for this or any other procedure they are appalling.


Butchered and scarred.... Frankenstein would have stitched me up with more care

The Hospital Group
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by Soon

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I had a gastric band fitted by THG. I was collected by a driver on the morning of my op at 7am. Upon arriving at Dolan Park I was hurried into a side room for an ECG. The machine did not work after several attempts the technician finally went and got another machine. I then had to wait for 45 minutes for someone to collect me to go to my room. The reception area is so nice at the hospital, but the rooms are basically fitted out, my bedside cabinet was broken and the bed was rock hard. I was told not to eat or drink after midnight and was assured that I would have a.m. Surgery. I was put into my room by a very pleasant nurse and then nothing..... The room was stifling hot and I could not have a drink as I was going down soon. I eventually went down at 5pm. I saw no one in that time, but the noise level was ridiculous both inside the hospital with noisy trollies and outside as I had a cock crowing all day and then again at 3.30 am.

After surgery I woke up in my room very short of breath and having an oxygen mask on. I was in agony. I kept trying to take off the mask as it was making my throat dry and sore. I had not had a drink for more than 24hrs. I was anxious and in a lot of pain, as well as delerious because of the drugs.

I understood that I would be able to choose a light breakfast following my operation. At 6am I had a tray dumped on my bedside table with vanilla yogurt and a bottle of orange juice. I don't drink pure juice as I have very weak enamel on my teeth. The staff were disinterested and when I pressed my buzzer because the pain was so bad, I was ignored and had to get out of bed while feeling unsteady on my feet. The night staff were gone. The day staff were getting ready for the next lot of patients so did not want to know what was happening to me. When my friend arrived to accompany me home she found me in a very distressed state. I had five big dressings just underneath my breast line.

I said that I had not been discharged by a doctor yet and wanted to discuss my concerns. She informed me that while I was in my anaesthetic induced state my surgeon had come to tell me that he had conducted a "free" hernia repair? AT NO POINT WAS I TOLD THAT THIS COULD HAVE BEEN A PROBLEM. How can a surgeon come and explain that he has done this to you when he knows that you are still under the effects of the anaesthetic? I went back to the desk and was told that I had already been discharged the previous night. How could this be possible? My sats were low and I was on oxygen all night. My chart showed that they were still low at 5am, so. How could I have been discharged the previous night? I would have gotten better car on a car assembly belt as te whole process is reminiscent of a conveyor belt. Get them in, cut them up, get them out.

I feel like Frankenstein's monster!!!! I have 5 scars not three little holes. i have a long scar of about 5 cm and a shorter scar of about 3.5cm. I called them after 5 days as my scar was weeping and stinging. I ended up going to my local A&E. They were surprised as the severity of my scars and cleaned it up for me and put on a new dressing, as well as administering antibiotics and giving me a prescription for more.
I am at a loss as to what they would call aftercare. My experience of them.... AFTER we get your money, we really don't CARE!!

The only good thing about THG was Colin the driver.
I believed the celebrity endorsements.... Don't be fooled, these people are butchers!!!!


Me russo consultation

The Hospital Group
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by S

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Had a brillant consultation today even though staff and surgeon where hours late , mr russo made me feel very much at ease the staff answered all my questions and where very friendly .

I shall defiantly be booking uplift and implants with them unlimited after care and lifetime warranty on my implants

Shame there's no promotional offers at the minute but once had my five day cooling period will defiantly be booking with this surgeon


Breast Augmentation

The Hospital Group
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by Jayne

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I had breast augmentation in November 2012 at The Hospital Group in Bromsgrove.
I can not praise them enough from the first time you walk through the door right up to the 12 weeks after care absolutely wonderful.

My surgeon was Mr Michael Payne he is now my best friend, he is striaght talking no nonsence, he doesnt put you under any pressure to have the procedure, he explains everything to you he answers any questions you have and wont let you make the wrong decision.

he is definatley not a "take your money and run surgeon".

My care co ordinator was Tina lovely person and again totally honest with you from the first meeting.

My experience of The Hospital Group was amazing and would return to them in the furture and recommend them to other people.


Mastopexy and Augmentation Replacement

The Hospital Group
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by Louise

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There has been some very bad reviews on here which made me a bit wary however I had my procedure a week ago and I can tell you the care to date has been excellent, all the staff from start of consultation through to procedure have been beyond expectation. The hospital facilities are very good and extremely clean. My surgeon is Mr Hassan who in my opinion is absolutely pricesless, he is meticulous frankly amazing at what he does and gives you full confidence to feel relaxed about the procedure whilst also managing expectations. Would highly recommend, my local clinc is Cardiff and thank you to all the staff and a massive thanks to the amazing Mr Hassan


Amazing tummy tuck

The Hospital Group
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by Linda williamson

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The hospital group is amazing,from first appointment right through to the end of your healing you are looked after.at 46 I decided to have a tummy tuck I had a consultation with mr hassan who went into depth of what I wanted and sold himself to me as a surgeon giving me his background of his expirience , now i had complete confidence in him and booked my surgery straight away with cathy griffin who is the most amazing advisor at the Cardiff clinic.i had my flabby tyre cut off with some contouring liposculpture,the results are amazing I now have a completely flat stomach and a Shapley figure,this I thought would never happen,my stomach is flatter than when I was a teenager.yes I have a scar under the bikini line which is fading nicely.its unbelievable the transformation they can do for you so anyone that's been thinking of surgery the hospital group have an amazing reputation as most of my friends have also had different surgery there so I have seen a few before and after ops.i can't wait to go and have my eyelids done.so thank you to all at the hospital group my stay at Dolan park was perfect. Cathy and mr hassan I will be back.xxxxx


they take your money and run

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Went to a British company and paid extra rather than going abroad because I thought it would give me protection if anything went wrong. Little did I know !!!!
paid £6000 for a gastric band operation, tubing came apart after 8 months, they will not fix, want another £2000 to repair, thought I was getting two years after care included in initial price, but they say they only cover surgery for 6 months!!!! Been fighting them now for over 8 months now with no success. Not interested in customer aftercare, feel abandoned now they have my money. Would not recommend the hospital group to anybody.


My story of gastric bypass

The Hospital Group
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by MICHAEL SHEWAN

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Hello everyone my name is Michaael Shewan from i'm 34 years old my journey started christmas 2012 being depressed and majorly overweight and seeing no future so family stepped in and rescued me. In January 2013 i had my first consulation with The Hospital Group I came in at a whopping 29st 7lbs with a BMI of 66 this was a major wake up call what happened next was the start of getting my life back in Febuary 13th I went to Leeds Nuffield hospital where i underwent a gastric bypass the staff at the hospital was amazing the care and attention you get makes you feel safe in what is a scary but life changing operation. The surgeon that did my operation was Thomas Halstead as far as i'm concerned and my families is one of the best surgeons not just in this country but i would go as far as saying world wide. This man and his medical team have given me my life back, after surgery i was high dependecy were i was recovering the care was excellant there was so many nurses around but the 2 that took care of me was Vicky and Dennis i would love to see them again and buy them a drink what they do is amazing. I spent 24hr on the high dependecy ward and then back to my room which i must say was again amazing very quiet and private all you need for a speedy recovery. Had the operation on the 13th and was home 15th 2 weeeks later was back at work. I now swim 4 times a week. The aftercare you recieve is amazing I have a lovely lady Judith Eastwood she is amazing its like she is with you all the way I call Judith all the time and never has she said anything to me which has steered me in wrong direction, i have never met Judith but i can't speak more highly of her thanks Judith.I have just had my 1st consultant meeting since my operation I now weigh 24st i've lost 5st 7lbs in under 3 months i couldnt stop smiling my back pain has gone and the swelling in my legs have gone, confidence is up 100% and skinny jeans on the way hahaha. If your Overweight Depressed and can't see a future well there is one and it comes by the way of The Hospital group.You are not alone help is there for you be brave and the results are endless it is the best feeling in the world and you never get fed up with people saying wow you have lost loads of weight you look amazing it never gets boring. Special thanks Judith Eastwood, Thomas Halstead and Vicky and Dennis Nuffield hospital.


BEWARE!!!!

The Hospital Group
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BEWARE! BEWARE! BEWARE! Only want your money then once they've got it the care stops there and then. You won't get calls back, appointment are limited and can take weeks/months, very rude staff (I've been hung up on a few times when the extension line was engaged) amongst many other things, treatment will take much longer than you expect, zero customer care what so ever, end results poor, ended up having more treatment than necessary at great cost with no results to show for it,will cost you more than quote in money and time! Unprofessional and unorganised. Don't use! GO TO SOMEONE WHO CARES!


The Hospital Group Dolan Park

The Hospital Group
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by Blondie

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excellent all round service! 10 out of 10


Terrible failures

The Hospital Group
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by jacqueline wain

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I had a facelift in march 2010, I had a lump of skin under my chin and half my face was dead and was told it would come back within 3 months, I had it done by marcus Svorza. 3 months later nothing had changed and was then told it could take 6 months, 6 month later, still no change, I was then told it could take a year but would come back. 3 years later not one thing has changed, at first I was told they would correct any thing done wrong for free, then I was told that I could have 1 injection of botox for the lump under chin any more botox after that would have to be paid for. As for dead face nothing will done as he says he didn\'t damage any nerves, then whey is my face dead. I would never go back there, they tell you all you want to hear to get your money then do nothing about the damage they cause. I am not rich and can\'t afford to have this stuff corrected, it took me years to save for a dead face, I can't feel my ears at all, I AM VERY VERY LET DOWN. J Wain


TUMMY TUCK PROCEDURE

The Hospital Group
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by Marie M

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I cannot say enough good things about my surgeon, Marcos Svorsa. He has done a wonderful job of my tummy tuck and completely transformed the way I look. My overall experience with The Hospital Group has been excellent. I did have post-surgery complications and they kept me in longer just to make sure I was ok - they certainly did not cut any corners. From the very initial booking of my consultation, booked through Lisa Cane, I was made to feel welcome and encouraged to ask any questions. This excellent treatment is continuing throughout my aftercare so I feel as though I have been very well looked after. I would have no hesitation at all in recommending Marcos Svorsa, he is a master in his field.


5 starts across the board...

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Had my consultation with the Hospital Group in the Belfast location. My consultant was excellent and my surgeon, Mr. Li was wonderful. The hospital was comfortable and the environment was perfect for my surgery. My aftercare is ongoing and I'm absolutely thrilled with my choice of the Hospital Group.


One stich face lift

The Hospital Group
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by Tishy

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Had a one stitch face lift in November, initially it looked good but within a few weeks I looked No better than I did before.

A complete waste of time and money! Before and after care awful , only interested In money!!
Don't go, very smooth consultant!


dissapointed

The Hospital Group
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by jennifer baker

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The hospital group bromsgrove is awfull and would suggest that nobody has any surgery here!!! After feeling very pressured into booking my nose job here, i went ahead and booked and made a £500 deposit. 2 weeks later i found out i was pregnant so phoned to tell them. They informed me i couldnt have my surgery and my £500 was non refundable!!It is a discrace!!i seriously suggest you go elsewhere as im sure the care would be alot better. this review has gone on my facebook and twitter too as i dont want the same thing to happen to anyone else.


Gastic Band - Poor aftercare

The Hospital Group
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I would go elsewhere if you are considering getting a gastric band!!!!
For starters, The aftercare of "THE HOSPITAL GROUP" is the worse i have ever experienced. I got gastric band back in 2010 as i was 21st. I ended up unwell, in and out of hospital for 3 months due to a few hick ups with the operation, The "Nurse" couldn't give a toss about how seriously unwell i was after the operation.... My mum was forever on the phone telling them about how i was always collapsing, in severe pain. It wasn't until i got rushed into hospital that they actually took care on me!!!!!!!!! Then........ Not so long after the operation, the band ended up snapping, i contacted the Hospital group for advice to see if they could help me as i had noticed that my bad wasn't restricting me. If I hadn't of contacted the surgeon who originally done the operation myself then I wouldn't have got my band fixed as they were basically saying i needed another gastric band put in place which would of cost the original £6000 which i had paid for. The surgeon done this for £2000! Sine then i have nothing but hell with the company, all they want is money money money, they don't actually care about your health. Go else-where trust me...... The girls at the actual clinic are lovely.... But as for the actual company, they don't give a t***!!


NEVER EVER WITH THE HOSPITAL GROUP!!!

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I'M AFTER THIRD BREAST SURGERY AND STILL MY BOOBS LOOK AWFUL!I NEED NEXT ONE BUT NO MORE WITH DR.PAGNELLI!


breast augmentation

The Hospital Group
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by Penny

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Was treated with great care from the moment I made the phone call couldnt be more happier with result I got absolutely perfect would recommended them to anyone .... brilliant !!!!


Do not recommend the Newcastle clinic!

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I had my breast Augmentation in October and I am really pleased with the results. Going to Dolan Park hospital was a good experience, the taxi service was brilliant and my surgeon and the whole procedure went well. The Newcastle clinic throughout have been terrible though! My first consultation was brilliant and I they were really informative but as soon as I paid things changed... The manager Alison was not very approachable/friendly or helpful and when ever I needed to speak on the phone to them she tried to rush you off! I got sent very minimal information about the procedure until afew days before. They said I had to get certain medical information to them and then they never actually sent it down to Dolan Park! They swapped my surgery day afew days before and didn't offer me any re-funding or any support with the hotel I had booked for my parents to stay. Alison also would not ask the transport service if I could have two people with me (my parents) as she said it was only one then the taxi driver on the day said it would of been fine but my Dad already was driving down seperate! The nurse at my pre-appointment told me I only needed to take one week off work then when i told her my job involved driving then I went to my post op appointment at two weeks an she told me off for driving and it was really hurting me! To top it off they have never arranged my post op with the surgeon and they now said he has left and they can only give me an appointment with another surgeon on a week day and I know they have new consultations on a weekend! I would definately not recommend the Newcastle clinic and think the Nurse and manager Alison need some re-training!!


not recommended

The Hospital Group
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by hatty105

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made my enquiry, got callback to discuss details immediately after paying deposit thats my text message to my care co-ordinator became a problem - not replying. went for surgery 9/1/13 was left unattended frm 10.30am until my op 4.30pm, i knew i cldnt eat or drink but wld have been nice for someone to knock on the door ask how i was. very noisy hospital during lights out always taking blood pressure readings carrying it on a noisy trolley, then woken by some cockeral - my room next to a farm. all documents say i shld have had a call at week 4 after the op to talk about band refil - this hasnt happened and when i phoned my local branch in rodney street again not helpful was told i wld have to speak to my co-ordinator to discuss this. so yes i've texted again and am waiting a reply. i have to say that paying £5000 i certainly expected better treatment from a highly reputable company but it appears i'm just another statistic and i wont recommend them to anyone. i've already left feedback but as i received emails after asking me questions my feedback hasnt been left - purley cos its negative so 2nd time trying


GASTRIC BAND BUTCHERS

The Hospital Group
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I went to Dolan Park for a Gastric Band last month. Upon arrival I was left in reception for an hour, they had clearly forgotton me. Later, in my room the anaesthetist arrived. I asked for a pre-med as I knew I'd be very nervous going into theatre. I specifically asked for an amnesiac type drug so I would have no memory (previously given in an nhs hospital several times) The drug they gave me made me docile but NOT unaware.
After being wheeled into a dark cold theatre I was confronted by a masked person who made me lie down. He then TIED ME DOWN both hands and legs. I was absolutely terrified. My last memory is of screaming with pain as the general anaesthetic hit.
Many hours later, in the middle of the night, a nurse casually informed me I'd had a hernia repair as well as the band fitting. A free operation, yet I had no idea it was even a possibility. No mention was ever made at initial consultation.
Once I was more alert I looked at my chest and found not the three small wounds I was expecting but five. One very large, approx 3.5 long and glued in the middle of my waist. This will undoubtable scar badly.
The room I was in was incredibly hot so I opened the window, only to be kept awake by crowing cockerals all night. The following morning a nurse offered me vending machine chicken soup for breakfast (I'm lactose intolerant, which they were aware of months previously)and I awaited a doctor to discharge me. None arrived but a driver did. HE informed me I didnt need to see anyone and was to follow him. I had to call twice for him to slow down but he didnt. No one seemed to care that I was in pain, had very little idea what I was supposed to be doing or weather infact I was fit to travel. After a long horrible drive, I arrived home. The driver couldnt even be bothered to help me out of the car.
Five days later a lady rang me to check how I was. I asked about the hernia repair and she replied "I dont have your notes here, I just have to ring to make sure you're alright"!!

When I left Dolan Park I handed in a "Quality Survey". I left as much detail as possible and have heard nothing back.

My experience with The Hospital Group thus far has been horrendous, and I'm absolutely dreading further treatement. I'm due to go for an infill soon, but there is no way on God's earth Im going to Dolan Park.

I now have regular nightmares about what happened to me in the theatre and would never recommend anyone to to The Hospital Group for any kind of surgery. My GP was shocked when she saw my wounds, her words were "They have butchered you, haven't they"

There were a few notable good points: 1) The driver going to the hospital was chatty and eased my nerves. 2) The night nurse was polite and caring, allowing me to get some fresh air when it became insufferable in my room at 4am. That's about it.

I am wary of making a formal complaint as I have two years aftercare in my package and I cant afford to go elsewhere. I have no doubt the very poor service I received would be glossed over somehow.


Boobs

The Hospital Group
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by Hojones

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Had a breast augmentation in 2010. The hospital were really friendly and happy to help. About a month ago my implant has flipped I am still under warranty. When I've told the surgeon and the care coordinator they do not want to know they are more interested in giving me an uplift?? I went in to sort out my flipped implant not new surgery. They don't call you back and it is very hard to get hold of someone to speak to. The after care is shocking and I'm so disappointed!!!


The hospital group

The Hospital Group
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by Cath

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I have recently had liposculpture at the hospital group and I found them very good I have read all sorts of negatives about them but my personally experience was excellent they were very attentive to my needs throughout my stay and my surgean mr Marcus sforza was fantastic ! He was very understanding he will go that extra mile to make sure your happy with every thing !! I would defiantly go back again if I was to have any more surgery . The only down side to the hospital is the 7am discharge , you don't have time to come round properly before your expected to leave.


Nose has gone wrong, they will fix it if I pay

The Hospital Group
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by Kelly

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Ok it was 5 years ago I had my nose done I was never 100% happy with the new shape but that's not my main issue, about a week after the cast came off I got an infection where my nose was spreading red as I watched it had to go to my dr to get it sorted but that isn't my main problem, after around a year I noticed small lumps at the end of my nose no one else noticed them so I just ignored it however as time has gone on they have got bigger and bigger people are now noticing them! I was hoping not to have more surgery so I never got in touch with the hospital group before now, I called them today and I explained the whole thing the lady on the phone was sorting out who I could see and where oh and I will have to pay DON'T THINK SO, wish I had not had the op at all my nose was better before, maybe they should use my before and after pic on their website to give people the chance to see what they can do.


gastric band

The Hospital Group
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by tracy

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arrived 10am was told surgery about late lunch. had bloods done, stocking measured and seen the surgeon - that was 10.30 am. nobody showed there face to my room again unti surgery time 4.30. so the pre surgery service is crap but cldnt fault them after, they were in your room checkin up on you all the time. very noisy though they take blood pressure readings throughout the night and trolley the machine around. next to a field so cocks, doing there thing at terrible times. the consultantion in liverpool was okay but after that they didnt want to know. call me 24 hrs a day they said, yes right 3 weeks of text questions and no reply.


breast mastopexy with implants

The Hospital Group
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by amy louise

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I wanted to take this opportunity to say how fantastic the hospital group have been on my journey in having life changing surgery. On the 22-01-2013, I had breast mastopexy with implants at the hospital groups Dolan park clinic. Dr Michael Payne carried out my procedure and I couldn't have wished for a better surgeon. I had confidence and trust in him from the moment I had my first consultation to the operating table, to recovery. This has changed my life and given me my confidence back. He is a fantastic man and I cant thank him enough, If any one is thinking about having this procedure thoroughly recommend the Dolan park clinic and going to see this man !!! They are professional, the rooms are clean and comfortable- I was truly put to ease. It is four days after surgery and I am feeling great and the result is truly mind blowing- it is everything I wanted and more.


Breast uplift and implant

The Hospital Group
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by Cassey

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I made appointments with various companies and surgeons. The worst consultation and clinic I found was transform. The 1st appointment was not with surgeon, it was with a sales pitch type interview with a book of pictures of befores and afters. It was horrific.
As soon as the sales pitch started, I instantly decided that the company was wrong for me.
I visited the hospital group which instantly puts you in touch with a surgeon to discuss your personal questions and thoughts ect. There is no pressure to book another appt, it's a free consultation and even the reception staff were kind and helpfull.
The surgeon I chose was mr sultan hassan. He had a great personality, easy to talk to, made me feel extremely comfortable and was very understanding to every detail I discussed.
I was shown many types of implants and shown/discussed many procedure techniques.
I booked my appt for surgery after a cooling off period (of which they suggest) they want to make sure your making the right decision and not rushing into anything.
My procedure details were explained by hospital staff. I met my surgeon prior in private hospital room, everything was gone over, confirmation of size, depth, shape etc.
Mr sultan hassan is who I recommend highly, he's details are on Internet and honestly girls..., he is the best. I knew exactly what it was I wanted. We discussed what type of clevage... Everything. I had my procedure yesterday and the aftercare is amazing.
I will definitely use the hospital group again in future.
There is a lifetime guarantee on the implants and and problem that may stride if any, are sorted out free of charge.
Please use the hospital group.
I looked at surgeons in brazil and Thailand and was so happy with how mr sultan hassan delt with me. I have epilepsy and all areas of safety and drugs suitable for me and my current aed medication.
Hospital group mr sultan hassan... 1st choice c


tummy tuck

The Hospital Group
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by mrs s a roome

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Ihad my tummy tuck back in 2005 very friendly staff clean hospital and very happy with results.


Rude staff and unprofessional, very bad experience, absolutely rubbish ...

The Hospital Group
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by donna

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all what I can say is that I have experienced the worst Harley street experience ever. Clinics in the sector tend to deliver excellent services, in fact the HOSPITAL GRPOUP MADE ME LIVE A NIGHTMARE , I was going for a VENEERS willing to pay 4000£
I WOULD STRONGLY NOT RECOMMEND IT FOR ANYONE, I have left the clinic even before to be seen by the dentist on my first appointment, because of the receptionist who was extrimly rude to me , and what freaked me out is the impoliteness and the barbarity or his behavior, I would describe the HOSPITAL GROUP staff altitude especially the 'receptionist' named Steve as insolent, immature and audacious.
I believe in something! if you do not satisfy my expectation at your reception i would really doubt the level of your proficiency, if you are enable to deliver a good customer services and a great hospitality at your step, I wouldn't trust your product or the service you provide !!
I was mortified, and I am embarrassed to say that but I was so dumbfounded by Steve's rude behavior that I then left the clinic. I find it hard to believe how they would knowingly employ such a forgetful, abrasive, and unprofessional clerk.
The whole experience was a nightmare and a complete waist of our time, I STRONGLY DONT RECOMEND IT


Juvederm lip fillers

The Hospital Group
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This has to be the worst place to go for any type of non surgical procedures!

I recently got Juvederm lip filler from The Hospital Group, what a big mistake! All they want is your money, you can forget the aftercare which you will definaltely need. I was told about their horrendous aftercare but thought I wouldn't need it with a non surgical procedure. I was wrong! When you have lip fillers you have to visit again to have them massaged, this is a must. The customer service was just amazing when I first visited, of course it was, I'm a potential customer giving them money if they show they 'care'. I was one of the many fooled. Once you've had your procedure, you can forget about your aftercare or any care Infact. They branded me and one of my friends who visited a month earlier , as wasting their time. Purely because we weren't making them money with aftercare? So why would they care. They lied to me about various things after I had paid and mislead me with the outcome, results along with other things.
I wouldn't recommend anyone to go here, I think it would be better you just visit any cosmetic group down Harley street and they would do a better job!

I now go to Harley medical group for my Botox, fillers and recently started derma rolling and I can honestly say , professionalism and results at its best!


Tummy tuck with marcos sforza

The Hospital Group
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by Samantha huckstepp

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I'm only 1 week PO so not really seen the final result but I'm pretty confident it will look amazing as it does already. I can't praise the hospital group it's staff and my surgeon enough. From the word go everything was perfect. The consultation with mr sforza the patient care co ordinator Sam Myers everything was explained honestly I wasn't given false expectations and the price was competitive. I didn't have to wait long for an appointment for my tt either. I was picked up by there driver Ricky early he was polite chatty and calming, my arrival at dolan park was welcoming I was shown to my room given my operation time and everything was on time as said. Every single nurse I was cared for by was amazing I was treated with such care by everyone at dolan park. My surgeon even did free liposculpture of my hips ad waist which was an added bonus. When I was discharged 2 days later I honestly didn't want to leave. The hospital group have changed my life and I am finally happy with my body MASSIVE thumbs up x


4 ops and still my boobs are not right.

The Hospital Group
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by Kay

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I have had 4 op with the hospital group, first op got an infection and nearly died from the poor work and hygiene, second boob job had to have them out for 3 months, thirdly had them back in and developed symmastia due to the poor work which the surgeon cut through my sternum and as left me with no cleavage. Fourth op had my implants taken out and replaced with dissolvable sutures which I did not want the surgeon did this without my consent untill after surgery I found out. Now i am left with symmastia still. Not only have I been through hell I also got stalked by a surgeon at the hospital group and I did report it and got nothing back I do not recommend the hospital group to anyone they just want your money. 7/11/12


Bad service.

The Hospital Group
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by J

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Wouldn't recommend. I was told that I was going into surgery in the morn. It's came to lunchtime and still hadent gone in. Wasn't told anything. I went up to reception to find out when I was going in and they just said soon. By mid afternoon still wasn't taken down. Surgeon came to see me to measure me up. But didn't know what time I was having the surgery done. It got to 5 and the receptionist was unhelpful. The hospital was like a ghost town. Finally got taken to surgery at 8.30.


I thought they were rubbish ! Hospital group review

The Hospital Group
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by Stelea

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I had breat augmentation 6 yrs ago at the hospital group.

Then found I had pip after me ringing and chasing them 6 times !
Since finding out I decided to have them taken out as the hospital group offered two toes of implantant which really confused me. This just made me more worried. I found my consultant to be insensitive as she asked me "what about all the skin which will be left" if she knew what she was talking about she would have known its the same as your belly when being pregnant so go back some don't,

My surgeon was brilliant mr Payne I thought he was the only good thing about the hospital group. All nurses didn't seem to know a thing about removed of pip's.

I would not recommend the hospital group


Went for a consultation & now have a stalker !!

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Was considering having a procedure with The Hospital Group but then my friend had a really bad experience with them following a procedure so I decided to go elsewhere. Since my consultation i have adopted a stalker as they won't stop contacting me... I wouldn't give them your tel no if I was you !!!


Won't go back

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I had botox & ended up with droopy eyelids & an imbalanced look of my eyebrows. Movement came back very quickly too & i'm told that usually happens when the product is over diluted. The hospital Group clearly are only interested in profit & taking your money... not the satisfaction of the customer or the result!


Was a mistake choosing the Hospital Group !

The Hospital Group
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I would advise against choosing The Hospital Group for any surgical procedure. They picked me up at 3am for the actual procedure as i was 4hrs away from the hospital so i had no sleep prior to operation, then following my operation after I had not slept again they took me out of the bed at 7am as it was needed for the next person & said I should go home, i was in a lot of pain & they made me suffer a 4hr drive journey home to which I collapsed on there driver beause i was dismissed with a blood pressure of only 58 !!! They haven't even apologised following my complaint ? Many of the hospital staff are not medically qualified & are just assistants which was worrying as i told them I didn't feel well but they dismissed me anyway. This company is interested in your money only... once they have that then they don't really care about your treatment & comfort. I am now planning to get some vaneers & will cetainly be taking my business elsewhere :o)


gastric band failed after 3.5 years!!!

The Hospital Group
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by suebell

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I paid £7,500 for a gastric band fitting in 2008, it has failed and they will bear no resposibility. I would have to pay again for x-ray and repair. I do not think 3.5 years is value for money!


Marcos Sforza - Hospital Group

The Hospital Group
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by Elbs1101

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Hiya Marcos Sforza is great and very nice too! Very laid back in consultation but Before and after surgery he was lovely and did a great job! nI'm very pleased.

I had breast enlargement with THG in May. I'm glad I'd chosen them and am extremely pleased with results. My surgeon was Marcos Sforza, he's lovely! The only down side was going to Birmingham for the op as I live further north but I was well looked after.Good luck :D


My Breast Enlargement Consultation With The Hospital Group

The Hospital Group
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by Jayne Knight

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Yes, definitely thumbs up! In particular, I really felt at ease and that I got advice on what was best for me. There was no hard sell and The Hospital Group were very professional in their approach. I would definitely recommend them.


Thumbs up

The Hospital Group
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by hannah

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The staff were friendly and helpful. The surgeon was really nice and he was able to answer all my questions at the consultation as I was worried about being able to breast feed. The other thing that I wasn't sure about was what size implants to get. The surgeon helped with this at the consultation and I went for 325cc implants. I am happy that I choose the hospital group.

Mel: hi what size were you before?

Hi Mel, I was 32B before and the 325cc breast implants made me a full 32c. Are you thinking of booking with the hospital group? ... what size implants are you thinking?